Manage supporter correspondence to an exceptional standard, ensuring service level agreements are met - manage the supporter cases and complaints, which includes correspondence with supporters ensure that SLAs are set and met and seek advice and help to ensure all supporter queries are answered.
The Administrator is responsible for providing effective admin support to teams and colleagues across Cranstoun Birmingham services, so the organisation can work well and do well.
As part of an admin team, you'll need to be a team player as well as being able to work on your own initiative.
You'll need excellent communication skills as you'll be providing a welcoming and informative front of house and telephone service to all our customers.
I'm looking for someone to join my client as a Customer Service Administrator and be at the forefront of delivering top-notch service to our valued clients.
Do you thrive in a fast-paced environment where every interaction matters?
Are you passionate about providing exceptional customer experiences?
As an Administration Support member of the Key Accounts Team, you will play a vital role in providing assistance to the after-sales team on behalf of existing clients.
Due to business growth our client is looking to recruit a new member of the team.
Reporting directly to the Director of Key Account Management, you will work a 37-hour week from Monday to Friday, with occasional flexibility required for extra hours when necessary.