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Operational Administrator Circa £26,000 salary depending on experience Based within the Anglian Water region and be flexible to travel to Peterborough for team meetings Permanent, 37 Hours a week Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your role based within the Asset Delivery Planning team helps us to organise and understand our treatment and distribution assets. You will support the Water and Water Recycling ADP teams and also the Water Optimisation team At the heart of this sits our Asset Delivery Planning team who help us to understand our treatment and assets and where & when we need to invest. Within the team our Operational Administrators support and assist the efficient running of the teams. This interesting and varied role involves a high degree of organisation and prioritisation, while effectively managing confidential information.? Managing your own workload, you'll undertake crucial administration and procurement support to ensure the smooth running of the team.? Your main duties will include: Procurement of goods and services, using SAP Meeting room management? Occasional minute taking? Updating employee training? Organising electronic and paper filing systems.? Using your strong organisational skills, you'll support the management team with?day-to-day?tasks and requests from the team. You'll also communicate with both internal and external stakeholders, contractors and customers, always providing a high standard of customer service.? As a valued employee, you'll be entitled to: Personal private health care? Virtual GP 25 days annual leave - rising with length of service? Flexible working?? Competitive pension scheme - Anglian Water double-matches your contributions up to 6%? Flexible benefits to support your wellbeing and lifestyle.? What does it take to be an Operational Administrator? You must possess excellent organisational and communication skills to balance administration support for three teams You will have experience as an administrator, ideally within a similar operational industry.?? SAP experience would be beneficial but not essential You'll be IT literate and an advanced user of Microsoft Outlook, Word and Excel.?? As well as strong numeracy skills, you'll have experience with data handling and spread sheet preparation.? Inclusion at Anglian Water Inclusion is for everyone, and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.? Closing date:?23/05/2024
Complaints Handler Salary: From £25000-£25000 Complaints Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Here at Diligenta , we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers . Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement. Join Diligenta and make an impact, start your application today.PandoLogic. , Location: Peterborough, ENG - PE3 6HQ