Posted by ACS Recruitment Solutions Ltd • £35K/yr to £45K/yr
Primary Responsibilities Include
To process cases on a timely and cost effective basis.
Liasing directly with clients, estate agents, and lenders.
Managing a caseload of residential property matters from inception through to conclusion: including, sales and purchase, re-mortgage, transfer of equity, right to buy, shared ownership schemes and lease extensions.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.