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Luxury Student Accommodation Management Join our team at CRM Students and be part of delivering outstanding accommodation experiences to Students. We are committed to inclusivity, luxury, and personalized service, ensuring every resident feels valued and at home. Your Role: As a vital member of our Accommodation Management Team, your primary focus will be on maintaining our high standards of service and luxury living. You'll oversee the day-to-day management of one of our properties in Cardiff, ensuring every aspect of our facilities meets and exceeds expectations for the Students that live there. Key Responsibilities: Ensure there is a good range of sales and marketing activities to ensure the building is full of student residents. Conduct daily administrative tasks with precision and care, catering to the needs of our students, staff, and clients. Establish and uphold professional standards to ensure impeccable hygiene and comfort within our accommodations. Proactively maintain the building, equipment, and furnishings to uphold our luxury standards, promptly addressing any defects or issues. Provide excellent face-to-face customer service, being readily available to address queries and concerns. Safely manage monetary transactions and access control, adhering to our cash handling procedures and security protocols. Foster positive relationships with our residents, ensuring their needs are met and exceeded. Communicate effectively with residents to keep them informed of developments and ensure their satisfaction. Maintain meticulous records in collaboration with the Accommodation Management Team and uphold safety standards at all times. Skills Required: Sales experience in any target-driven environment, demonstrating your ability to meet objectives. Exceptional face-to-face and phone-based customer service skills, ensuring every interaction leaves a positive impression. Confidence in engaging with clients and customers, building rapport and trust. Strong understand of all health & safety requirements. Excellent Team Management with ability to motivate, develop and manage staff effectively. Strong attention to detail and problem-solving skills, with a track record of effective solutions. Join Us: If you're passionate about delivering unparalleled service in a luxurious environment and thrive in a customer-centric role, we want to hear from you. Join our team and be part of creating unforgettable living experiences for our residents.
Are you passionate about expanding opportunities in long / short-term Lettings and Airbnb, nurturing client relationships, and driving new business leads? Our client, a growing and established business in Brighton, are looking for a Lettings Manager to join their friendly and dedicated team. In this Lettings Manager role you will collaborate with internal teams, manage property advertising, valuations, and revenue proposals, and oversee various operational tasks, ensuring exceptional guest experiences. With previous experience in property lettings, a UK driving license, and exceptional problem-solving skills, you will thrive in this dynamic environment. Enjoy flexible working hours, a competitive salary of £35,000 - £40,000 per annum (dependent on experience) plus commission, and benefits including a company pension and performance bonuses. You will be supporting and managing a team of 9 employees. If you believe you would make a great addition to the team and are interested in joining a close-knit, expanding team, apply now! Responsibilities as a Lettings Manager Expand connections and opportunities in Lettings (Long/Short-Term and Airbnb), nurturing relationships with current clients and local businesses. Pursue new business leads. Collaborate with internal teams for smooth onboarding and ongoing support. Handle property advertising, valuations, and revenue proposals. Manage Long/Short-Let License Applications. Conduct Pre-Tenancy & Guest Checks and Post-Tenancy & Guest Reviews. Coordinate inspections, viewings, photos, and staging. Oversee commission payments and bank reconciliations. Manage accounts and Affinity Agreement Processing. Handle property maintenance and associated software. Assist in operational tasks for holiday lets, including guest communication, payment processing, check-in procedures, and post-stay follow-up. Support housekeeping teams with spot-checking and feedback. Manage linen stock and orders. Maintain property stock levels. Address guest issues impacting their stay or experience. Requirements Previous experience in property / residential lettings required. UK Driving License required. Flexible in working hours, including availability for weekend shifts when necessary. Demonstrates exceptional problem-solving abilities and thrives in high-pressure situations. Exhibits sound judgment in discerning when issues warrant escalation to higher authorities or contractors. Possesses comprehensive knowledge and experience within the hospitality and accommodation sector. Displays strong organisational prowess, capable of managing diverse clients and properties concurrently. Communicates effectively both verbally and in writing, fostering clear and concise interactions. Salary: £35,000 - £38,000 per annum commission For more information about this Lettings Manager role, please contact Katie at Clearline Recruitment.
Job Title: Temporary Accommodation Operations Manager About Us: We are a dedicated team committed to providing temporary accommodation services to those in need. Our mission is to ensure the well-being and safety of our residents while maintaining high standards of service delivery. Key Responsibilities: Team Leadership: Manage and mentor four team leaders and their teams, providing guidance, support, and direction to ensure efficient operation and delivery of services. Operations Oversight: Oversee the day-to-day operations of our temporary accommodation facilities, ensuring smooth functioning, adherence to policies and procedures, and compliance with legal requirements. Resource Allocation: Utilize your expertise in allocations to ensure fair and efficient distribution of temporary accommodation, maximizing utilization while meeting the needs of residents. Property Management: Take charge of property management tasks, including maintenance, repairs, and upkeep of facilities to create a safe and comfortable environment for residents. Discharging Duty: Ensure compliance with legal obligations regarding the discharge of duty towards individuals requiring temporary accommodation, providing support and assistance as needed. What You Need to Be Successful: Experience: Proven experience in temporary accommodation management, with a solid understanding of the unique challenges and requirements of the role. Leadership Skills: Strong leadership abilities with the capacity to inspire, motivate, and empower teams to achieve their full potential. Organizational Skills: Exceptional organizational skills with the ability to prioritize tasks, manage resources effectively, and handle multiple responsibilities simultaneously. Communication Skills: Excellent communication skills, both verbal and written, to effectively liaise with team members, stakeholders, and residents. Problem-Solving Abilities: A proactive and solutions-oriented mindset with the ability to identify issues, develop innovative solutions, and implement effective strategies. Adaptability: Flexibility and adaptability to navigate changing circumstances and respond effectively to evolving needs and challenges. Join Us: If you're ready to take on a leadership role that makes a meaningful difference in people's lives, we want to hear from you! Apply now to become our Temporary Accommodation Operations Manager and be part of a team dedicated to creating positive change in our community. please contact me on
Assistant Accommodation Manager - FTC Until February 2025 We are delighted to be recruiting for this fantastic opportunity to work for a luxury student accommodation provider at their large, prestigious property in the heart of Leicester. This is a full-time role, working 09:30am - 5:30pm, Monday - Friday, 37.5 hours a week. This is a fixed term contract until 1st February 2025. The role: Ensure that all visitors and residents receive a warm, friendly and informative welcome Along with the Manager, you will be the first point of contact and will be responsible for ensuring that all enquiries are responded to promptly and efficiently Assist with maintenance and facilities issues, coordinate with contractors Undertake room inspections and report any issues, also ensuring that health and safety regulations are being met Assist with room viewings and queries from potential tenants Use social media channels and marketing materials to promote the sites facilities Work closely with manager and marketing team to network with students and promote to target audience. The skills/attributes that we are seeking are: Results driven Excellent customer service skills Social media knowledge is desirable Outgoing and fun approach to team working with a hands on' approach. Front of House or customer facing experience Experience within facilities would be an advantage Good IT skills (Microsoft Office) The ability to build rapport with customers and students