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Are you an experienced Administrator looking for a new challenge? Do you want to work for a company that values its employees and provides great benefits? If so, we want to hear from you! PIB Group Retford is looking for an Administrator to join our team. In this role, you will be responsible for providing administrative support to our business operations within our finance department. You will be working alongside a team of professionals who are dedicated to delivering exceptional service to our clients. We are open to accommodating various working arrangements and are happy to discuss options for part-time, full-time, job share, and flexible hours Responsibilities: As a Finance Administrator in Cash Allocations at PIB Group, your responsibilities will include: Cash Allocations: Downloading bank statements from multiple banks and allocating funds to various broking systems. Dealing with Cheques: Allocate and bank cheques in line with FCA regulations Email and telephone queries: To solve queries with internal stakeholders and external partners. Personal and group inboxes: Keep on top of all the inboxes, and make sure everything is dealt with in a timely manner. Training: Keep up to date with any CPD training requirements. Skills To excel in this role, you should have: Microsoft Excel skills. Strong planning and organisational abilities. Excellent investigative skills leading to effective resolutions. Ability to build and maintain relationships with key stakeholders. Proactive approach to handling queries and providing timely solutions Strong attention to detail. Effective written and oral communication skills. Ability to work under deadlines. Adaptability, flexibility, and resilience. Positive response to change and ability to work well under pressure. Analytical approach to problem-solving. Ability to work independently and collaboratively. Further information: As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 854
HR / People Services Associate The Role: People Services Associate Our People Services Team is part of the Group People Operations function, and provides payroll, ER and people support across all PIB Group businesses. The People Services team provide people support to approximately 2,600 colleagues and Managers across the PIB Group, in a high volume, fast paced environment. The role requires attention to detail and an excellent standard of customer service. Responsibilities: Be the first point of contact for handling all People Services queries and administration (alongside other members of the People team). Carry out all new starter administration, including offer letters, contracts and set up on the People system (Zeus). Issuing of all onboarding information to new starters and associated administrative processes via our webonboarding portal. Maintain employee files / records associated with Zeus, ensuring that these meet Company, legislative and regulatory requirements. Communicate effectively with the Payroll Services team regarding the notification of new starters, leavers, and variations to contract, in accordance with monthly payroll deadlines, and generating any associated individual correspondence. Administration of company benefits via Zeus and ensuring details are passed to the People Benefits Coordinator for action and tracking. Provide administrative support for any changes of benefit / status, including timely and accurate liaison with the payroll services team, and the production / issuing of variation to contract letters. Be responsible for the accurate and timely maintenance of data on the People system (Zeus). Support with improvements to People systems and workflows, by identifying and implementing improvements to tasks and processes, under the supervision of the People Services Manager. Accurately administer key employee lifecycle processes, including (but not limited to); maternity / paternity / shared parental leave / adoption leave, flexible working requests, probation (Barbon only) and leavers. Work effectively and co-operatively with other members of the People Services Team, to manage the shared People ticketing system (Freshdesk), following all agreed customer services standards and protocols. To ensure that the relevant authorisations have been obtained prior to processing any employee change / starter / leaver. Provide references for leavers in line with standard referencing procedure and regulatory requirements. Issue exit interviews for leavers. Maintain and amend the Holman system as an when required. Assist with integrations and uploading the relevant documentation to Zeus. Undertake any other reasonable tasks as requested. Skills & Experience: Efficient administrator with high level of accuracy and attention to detail Organised approach with ability to prioritise effectively Ability to work to tight deadlines under pressure Collaborative approach willing and able to work with other team members to complete joint pieces of work, and team tasks Able to balance individual and team tasks Experience working in a fast paced, transactional environment Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 928
We are currently recruiting for a confident, hands-on Employee Relations Advisor to join our team. You will be the first point of contact for all ER related queries. It will be your remit to receive general ER enquiries from across the group and assess them for escalation and/or the appropriate advice. You will be tasked with giving commercially focused and pragmatic advice across varying disciplines, such as: absence management, flexible working, disciplinaries, grievances, performance management, employee welfare and much more. It will also be your remit to ascertain the complexity of each enquiry, record it, and identify when to escalate. Hours of work are 09.00 17:00 but a degree of flexibility will be required due to the nature of the role. This is a hybrid remote based role (office and home) which will also require travel between our sites. Responsibilities: Be the first point of contact for all things ER related. Record and collate all ER casework, ensuring our records are always up to date. Manage employee relations cases effectively, ensuring consistency throughout our businesses. Utilise your experience of ER and employment law, when giving that advice. Identify more complex ER cases and escalate to the Head of ER where necessary. Act as the lead for absence management; working with line managers to conduct welfare meetings, manage our occupational health relationships and find suitable resolutions. Coach and support line managers across all ER disciplines to ensure the consistency of our people management. Support line managers in finding and delivering suitable and effective resolutions, to include all formal processes, contractual matters, policies, and general queries. Develop and maintain strong working relationships with line managers. Develop and maintain a good working knowledge of relevant employment law, legislation, and best practice; in order to carry out the role to the highest level. Experience: This role will suit an individual who currently works in an ER advisory role, operating in a hands-on capacity, who is looking to take on more responsibility. We are not just looking for an advisor, we are looking for someone who is capable of practicing what they preach, confidently and pragmatically. Demonstrating an ability to execute best practice and process, whilst also engaging and influencing others. To succeed in this role, you will: Be self-confident, approachable, and proactive in the way you carry out your work. Have an excellent understanding and knowledge of ER, employment law and relevant legislation, with an awareness of the importance of keeping up to date. Be commercially driven, with a pragmatic approach to HR and a real focus on reaching suitable resolutions. Have excellent communication skills, with an emphasis on your written communication. Have the ability to build relationships at all levels. Be able to multitask and prioritise your workload, dependant on the needs of the business. Have the ability to immerse yourself in company policies and procedures; specifically, HR policies, contracts of employment and their practical application. Have experience of case management and exposure to the full life cycle of ER cases. Have experience of coaching and training line managers. Hold a full UK driving licence. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 885
Join our dynamic and collaborative Claims team as a Claims Handler! This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices We are on the lookout for skilled and seasoned experts responsible for handling Insurance Claims with our Haulage and Motor Trade clients. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures. You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects. Responsibilities: You will be managing Commercial Claims ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis As required, provide the broking department and clients with claims information and reports as required Ensure complexed claims are handled as per the group procedures Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim Produce claims MI/claims reports when required Attend client meetings and present claims information when required Responsible to undertake any other duties as requested by management on an ad-hoc basis You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current Experience: You will have robust Claims Handling experience within either Motor, Property or Commercial classes of business, coupled with strong commercial awareness and full understanding of insurance claims procedures Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or keen to undertake the qualification in the future Highly organised and have great time management You must have a positive can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail Excellent communication skills both verbally and written Further information: As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 860