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REED Business Support Bath is delighted to be working with a business based in their stunning office in Bath in their search for a Membership Administrator. Permanent role Part-time (30 hours per week) - 4 days £23,419 pro rata 9-5.30pm The successful Membership Administrator will provide full administrative and customer support to the Membership team and will work in the office. Typical duties include: Providing exceptional experience to their members and supporters Being the first port of call for all incoming telephone enquiries Helping to develop and maintain relationships Processing renewals Opening the post and distributing Processing correspondence Updating the CRM Any other ad hoc duties as required by the manager The ideal candidate should have: An enthusiastic, hard-working, team player attitude Excellent interpersonal and relationship-building skills Excellent communication skills, both written and verbal with an engaging and professional telephone manner Excellent organisational and administration skills The ability to follow procedures and work accurately, with excellent attention to detail Numeracy skills Experience of using CRM databases Experience of using Microsoft Office (Word / Excel / Outlook) Confidence in participating in online meetings such as MS Teams If you would like to hear more about this fabulous new role please email me at or call me on and click apply'
Student Castle Property Management is hiring as Customer Service Administrator! Job Title: Customer Service Administrator 16 hours / week 2 days / 7, mainly Monday to Fridays Hours/Shifts: 09.00 - 18.00 / Could vary at times depending on cover and summer period Direct Report: Scheme Manager / Assistant Scheme Manager Main duties will include: Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels Distributing post and managing student parcel pick-up system Front-of-house and reception duties Preparing written correspondence as requested by other members of the management team Receiving student payments Assisting Scheme Manager in administrative actions required for all aspects of financial control including; -Credit control -Reconciling staff expenses -Daily cash and card banking reconciliation -Petty cash reconciliation -Updating booking system with payments received or further charges -Invoice reconciliation and payment request Ordering new office, cleaning and maintenance supplies Preparing arrival packs for new residents Publishing and distributing signage for notice boards around scheme Checking returned licence acceptances ensuring all relevant documents have been received Perform room viewings for potential new residents Assisting the Assistant Scheme Manager with administrative tasks as required Work with the marketing team to actively promote and explore new marketing avenues Organising social events on site, monitoring social media and updating our social media streams Other Duties Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends Perform and document regular inspections of residents flats Monitoring social media and updating our social media streams Receiving student payments Preparing written correspondence as requested by other members of management team Publishing and distributing signage for notice boards around scheme Work with the marketing team to actively promote and explore new marketing avenues. You should have Strong customer service skills Excellent communicator Strong organisational skills Experience with MS word