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Customer Service Team Leader Chandlers Ford (1 day in the office) Full Time Hours (Monday to Friday) Recruit, coach and train new staff. Escalate and manage any issues from stakeholders. Update and configure reports. Identify opportunities for process improvement. Monitor team performance and report metrics to management. Quality analysis. Skills Proven experience managing a team. Experience working to tight deadlines. Confident using Microsoft packages (in particular, Excel) Ability to work under pressure and use initiative. Prioritise workload. Experience onboarding new staff. Next Steps Apply online or contact your local Reed Southampton office.