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This Account Manager role is a fantastic opportunity to join a thriving IT Managed Service Provider in Surrey with significant growth plans. We take great pride in supporting our team's continued development - Join us on our exciting journey and thrive alongside a team that shares your ambition and thirst for success. Account Manager Salary: £30,000 - £40,000 per year 12 monthly bonus location: Redhill, Surrey Schedule: Full time (Monday to Friday), Permanent nTrust is a UK-based IT Managed Service Provider with a commitment to becoming the #1 IT MSP for SMEs in the UK, keeping our clients at the forefront of modern technology whilst delivering exceptional customer service. Our wide selection of services includes IT support, cybersecurity, cloud solutions, and more, all geared towards helping clients achieve their goals and grow their businesses. Our team is at a record high of 17 dedicated and passionate professionals and we're not stopping there! You could potentially be the latest addition to our supportive network as our new Account Manager. If you are confident at providing excellent customer service, this could be the perfect opportunity for you. Provided you have a genuine interest and enthusiasm for IT, we can offer you the training opportunities to acquire the technical IT knowledge required. Benefits: At nTrust, we value our people and their ambitions enormously. You'll be supported with your professional development through our companywide learning and development program. The only person who limits how far you go is you! If you think you're a good fit for this role, we'd love to hear from you. You can expect to receive the following perks: Full training provided around the technical IT knowledge required. Flexible working hours Company social every Friday at 5pm Companywide learning and development programme Private medical cover 22 days holiday plus bank holidays, rising to 28 days with length of service Salary sacrifice schemes for electric cars and bicycles Enhanced parental leave Rewards and recognition for years of service Free parking About the Account Manager role: We're looking for an ambitious, self-motivated individual with a passion for technology and previous experience working in a commercial environment. As we grow, we need good people to nurture our key client base and strategically maximise the value of each account. This role is not about aggressive sales, we focus on building strong relationships with our clients by adding value wherever possible. Thanks to this approach, we're able to boast a 97% client retention rate, giving each one the confidence to refer us onwards. Working with our Account Director, you'll be required to: Build productive and profitable relationships with existing clients Complete regular, face to face account reviews with existing clients Gain a good understanding of each client account, identifying their needs, aspirations and challenges so we can deliver solutions that solve their problems Act as a point of escalation for business-critical issues and help to manage expectations Identify sales and upselling opportunities using a pro-active approach Demonstrate sound knowledge of our product and solution portfolio Collaborate with our technical teams to ensure successful project scoping and delivery Keep up to date with new products and developments in the IT industry Experience & Skills Required A desire to deliver excellent customer service Ambitious and keen to learn about new technologies and concepts Confident communicator Team Player Careful attention to detail Highly organised and able to prioritise Competent using Microsoft Office Full UK Drivers Licence to attend client meetings You must live within a commutable distance from our offices. Previous experience in the IT B2B sector is desirable, but not essential as we have a supportive team who can provide ongoing support whilst you work through training (paid for by the company). How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience includes Account Manager, Sales, Key Account Manager, Sales Executive, Business Development Manager, Sales Executive, IT Sales, Customer Service.
Sales Administrator As a Sales Administrator, you'll play a crucial role in supporting our sales team. Your responsibilities will include: Processing Orders: Efficiently handling orders via email or phone. Data Accuracy: Ensuring data accuracy in orders and invoices. Client Communication: Contacting clients to obtain missing information or address queries. Logistics Coordination: Collaborating with the Logistics department to ensure timely deliveries. Record Maintenance: Keeping sales and customer records up-to-date. Monthly Reports: Compiling monthly sales reports. Product Knowledge: Staying informed about new products and features. To excel in this role, you should have: Work Experience: Proven experience as a Sales Administrator or Sales Support Agent. Software Proficiency: Hands-on experience with CRM software and MS Office (especially MS Excel). Organizational Skills: Excellent multitasking and organizational abilities. Team Player: A collaborative mindset and dedication. Deadline Management: Ability to work under strict deadlines. If you're passionate about providing high-quality administration and contributing to the smooth running of our sales team, we'd love to meet you! ? Own transport is needed as our client in not based in central Redhill.