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Our client is a leading FMCG organisation based in Nuneaton. They are seeking to recruit a Customer Operations Coordinator on a contractual basis. This is an exciting opportunity to join a company with a household name and some incredible benefits. Duties will include: ? Act as a dedicated point of contact for all customer enquiries in relation to sales orders, claims on delivery and distribution arrangements ? Identify potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments ? Participate in customer and corporate initiatives, focusing on increasing supply chain efficiencies, increasing sales and developing the working culture at the company ? Demonstrate and promote teamwork, always acting in unity with our corporate vision and values ? Receive, validate and process customer sales orders within agreed timescales ? Receive, investigate and process customer claims and pro-actively resolve ongoing issues to improve service levels ? Work with team members to ensure that all administration tasks are completed Who's right for the role? ? Excellent verbal and written communication skills with confidence and the ability to communicate at all levels of management, both internally and externally customer base are essential ? The ability to set up spreadsheets and manipulate data are also essential ? Advanced level IT skills in MS Excel and MS Word are a must ? The ideal candidate must demonstrate excellent organisation and time management skills Whats in it for you? ? Attractive workplace pension scheme ? Happy to talk flexible working ? Free, onsite parking ? Discounted branded products ? Subsidised staff restaurant ? 25 Holidays 8 bank holidays pro rata ? Discounted rates at Nuffield Health ? My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers