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We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers and develop new business from existing clients. Key responsibilities: To build and maintain strong, long lasting client relationships. To serve as the lead point of contact for all customer account management matters. To ensure the timely and successful delivery of our solutions according to customer needs and objectives. To develop and maintain a good understanding of the products and services that the Company offers and be able to advise others about them. To generate new / additional business with existing clients, including upselling and cross selling. To work to and consistently achieve sales / revenue targets as determined by the business. Monitor your own progress. To forecast and track key account metrics e.g. quarterly sales results and annual forecasts. To prepare reports on account status. To track orders through from production to completion, liaising with suppliers to ensure jobs are completed to the deadline date. To monitor orders for your assigned customers and notify them of updates or changes on a timely and regular basis. To ensure that all required client and sales data is accurately inputted into the Company system(s). To check that your Client's account balances are paid up to date and liaise with credit control to ensure terms are adhered to. To help deal with any client/supplier issues, ensuring that any are dealt with in a swift and efficient manner. Ensure that required procedures followed. To identify product improvements or new products by remaining current on industry trends, market activities, and competitors. To maintain professional and technical knowledge by, for example, participating in educational webinars / workshops, undertaking research, reviewing professional publications. To undertake accurate and timely sales administration activities. To ensure that you understand and comply with all company policies and procedures in relation to health and safety at work. To establish and develop collaborative relationships within and across the Company Benefits: Generous holidays: 27 days of holiday each year plus bank holidays Pension and life assurance Opportunity for hybrid working (once probation period completed, max 2 days a week at home) Free on site parking
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers and develop new business from existing clients. Key responsibilities: To build and maintain strong, long lasting client relationships. To serve as the lead point of contact for all customer account management matters. To ensure the timely and successful delivery of our solutions according to customer needs and objectives. To develop and maintain a good understanding of the products and services that the Company offers and be able to advise others about them. To generate new / additional business with existing clients, including upselling and cross selling. To work to and consistently achieve sales / revenue targets as determined by the business. Monitor your own progress. To forecast and track key account metrics e.g. quarterly sales results and annual forecasts. To prepare reports on account status. To track orders through from production to completion, liaising with suppliers to ensure jobs are completed to the deadline date. To monitor orders for your assigned customers and notify them of updates or changes on a timely and regular basis. To ensure that all required client and sales data is accurately inputted into the Company system(s). To check that your Client's account balances are paid up to date and liaise with credit control to ensure terms are adhered to. To help deal with any client/supplier issues, ensuring that any are dealt with in a swift and efficient manner. Ensure that required procedures followed. To identify product improvements or new products by remaining current on industry trends, market activities, and competitors. To maintain professional and technical knowledge by, for example, participating in educational webinars / workshops, undertaking research, reviewing professional publications. To undertake accurate and timely sales administration activities. To ensure that you understand and comply with all company policies and procedures in relation to health and safety at work. To establish and develop collaborative relationships within and across the Company Benefits: Generous holidays: 27 days of holiday each year plus bank holidays Pension and life assurance Opportunity for hybrid working (once probation period completed, max 2 days a week at home) Free on site parking
Job title: Account Manager Salary: Up to £45,000 Location: Wymondham My client is looking for an Account Manager to join their team. The ideal candidate would have experience working in an Account Manager role, be confident customer facing role and have great communication skills both over the phone and via email. Duties: Dealing with client calls focusing on service delievery Building long term relationships with key accounts Respond to customer enquiries via emails Amend and maintain accurate records on CRM System Manage Customer Accounts Provide great customer service Upsell different services/ products Attributes: Great attention to detail Methodical Team player