Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
1 in 3 Saturdays 09:00 17:30.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Posted by Acorn insurance & Financial Services LTD • £26K/yr
The Claims Governance Team is a department where independence of thought, integrity and the ability to maintain confidentiality are essential.
As a Claims Quality Analyst, you will be working with the Claims Audit Lead and Claims Auditor, providing insight by undertaking QA Activity, utilizing the Quality Management System.
This will help to ensure Regulatory compliance, and good Governance controls are operating effectively to mitigate risks.
Posted by Acorn insurance & Financial Services LTD • £33K/yr to £36K/yr
The Claims Governance Team is a department where independence of thought, integrity and the ability to maintain confidentiality are essential.
The Team will provide independent oversight of handler performance, customer outcomes and indemnity spend, helping to ensure regulatory compliance and good governance controls are operating effectively to mitigate risks.
As a Quality Audit Team Leader, you will be working with the Claims Audit Lead, leading a Team of Claims Quality Analysts.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
As part of the Driver Success Team (DST), you will provide critical and educational intervention for customers, coaching them on how best to improve their driving behaviours, whilst ensuring the guidelines of our regulator the Financial Conduct Authority (FCA) are followed accordingly.
Across the Driver Success Team, your position will be fast paced & you will be cross trained across the Group's multiple user platforms, whilst reporting directly into your Success Leader.
Within this important role, you will be tasked with assisting and support our customers through conversations about their excessive speeding, overall driving behaviour, all whilst educating as to how specific demographics perform and subsequently improve.
Posted by Acorn insurance & Financial Services LTD • £25K/yr to £29K/yr
You will support our customers through the claims journey where this has significantly impacted their day-to-day life.
Our growing Household Claims department are looking for enthusiastic, customer centric staff to join the team as Household Claims Handlers.
As a Household Claims Handler, you will be responsible for dealing with customers new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
Department: Private Car Sales
The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.
The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £26K/yr
As a FRU Claims Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
The First Response Unit is a fast paced and energetic department where no two days are the same.
The Claims Governance Team is a department where independence of thought, integrity and the ability to maintain confidentiality are essential.
As a Customer Service/Claims Call Auditor, you will be working with the Claims Audit Lead and Claims Auditor, providing insight by undertaking QA Activity, utilizing the Quality Management System.
Posted by Acorn insurance & Financial Services LTD • £42K/yr to £52K/yr
What you will be doing
A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPI's and SLA's.
General
To proactively manage a caseload of technically complex claims up to a value of £500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven's Delegated Authority and reserving and reporting to reinsurers when required.
Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required.