Working with your Store Manager you will use inspirational leadership skills to drive your team to deliver exceptional customer and patient care, whilst delivering business growth for your store.Key responsibilities include:
Drive passion and energy in your team to deliver on sales and service targets, always keeping a firm eye on costs and profitability, and ensuing continuous improvement where possible
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact center environment.
This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances.
You will also be working alongside the wider collections teams and third parties to support our customers queries and come to a suitable resolution for all parties.
The hourly rate will increase after 6 months in role.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London.
Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call.
No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential.
Industry experience, Previous experience in call center environments, Superb customer services & communication skills, Good IT skills (especially Excel), Personable and engaging, Treating Customers Fairly.
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Experience Required
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
Due to our ever-increasing volumes, we are looking to engage additional Self-Employed Driver contractors throughout the UK who can help us deliver that service.
Here at BCA Logistics, we touch over a million vehicles a year, working with manufacturers, fleet operators and dealers to provide the backbone of the UK's automotive supply chain.
Ordering medicines, checking, dispensing, and endorsing of prescriptions
Our patients are at the heart of everything we do, and we're proud to offer legendary care every day; it's what sets us apart from other UK PharmaciesThis is a great opportunity to develop your Pharmacy career and make a difference to the lives of our patientsAbout the roleAs an expert in the supply of medicines and accuracy checking, your role will be to support Pharmacists and other Healthcare professionals to ensure the safe and efficient delivery of pharmaceutical services.By working with both Primary and Secondary care health professionals, you're key to helping us change for the better in the local communityYou will help oversee and inspire the healthcare team to deliver patient-centred care, and you will support the on-track training of support team members, trainee technicians and trainee pharmacists.This is a great opportunity to develop yourself and continue your pharmacy career with the UK's largest pharmacy-led health and beauty retailerYour main duties will include
Be part of our ambition to be the world's leading Pharmacy-led retailer.
As a Store Manager you'll really drive the success of your store and inspire your teams with your love for great customer care.
Your passion and strategic thinking will help the business to grow and change for the better.
With opportunities to progress your career in beauty, healthcare and opticians, our brilliant training teams will ensure you have all the tools you need to succeed in your current role and beyond.