Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
Delivering excellent customer service they will on occasion support the Major Incident Management process.
The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
You will be working in a 24/7 IT operations centre, who support the wider business with IT issues, working on tickets, incidents and service requests.
Network IT is currently recruiting for a DV cleared Senior IT Operations Analyst, to join our government client on a 6 month initial contract.
The environment is predominantly Microsoft focused, supporting issues around the likes of Microsoft 365 / Azure and Wintel Servers, but there has also been a recent rollout of Apple mobile devices.
Posted by Hays Specialist Recruitment Limited • £240/day to £265/day
Your key responsibilities will include:
Your new role
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service.
Posted by Hays Specialist Recruitment Limited • £400/day to £430/day
Our client is seeking additional IT Service Management support to enhance service delivery.
You will be responsible for supporting the successful delivery of services by resolving issues, steering customer-driven changes, and leading service delivery teams.
This opportunity involves two roles, each crucial for ensuring the quality, effectiveness, and efficiency of service delivery.
Posted by Hays Specialist Recruitment Limited • £12/hr
General
Department: Customer Operations
Customer Service Advisor - Service Care
Your New Role
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.
As a Parcel Processing Operative, you'll be unloading and loading parcels from trailers, moving them through our warehouses and ensuring that they arrive at their destination safely, and also, you'll be working with a mechanised Parcel Sorting machine.
Angard Staffing play an important role, working directly with Parcelforce to make sure packages are sorted and delivered!
During a single shift, you could sort 40,000 items with your team!