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Job Title: Second Line Support Analyst Location: Beeston, Nottingham Salary: £12 per hour (rising to £13.80 after 12 weeks) Shifts- 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm (Hybrid Working) 60/40 Office-WFH split About the company Kelly Services are currently working in partnership with a leader in secure e-payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation. About the job role Responsible for the management of incidents through to successful conclusion, ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution to incidents raised. Where appropriate liaising with internal and external teams to support the resolution. Carrying out other related support tasks (e.g. booking equipment and maintenance visits) Working 5 days, 3 days in the office and 2 days from home. Skills/experience required Experience of working on a 2nd line support desk Good analytical / Technical skills (Hardware/Software) with the ability to quickly problem solve and troubleshoot Ability to provide support to a variety of customers and teams under a range of circumstances. Basic PC/literacy skills - confident use of MS Word, Excel and Outlook to a basic standard. Ability to communicate with people at all levels (from end user to client). Ability to take ownership of incidents Experience using remote desktop/remote device management software Desirable Criteria Experience of supporting Android (phones and tablets) Experience of supporting Chip and Pin and thermal role printer devices Good understanding of Wi-Fi and Bluetooth Experience of dealing with Third Party suppliers for hardware swap-out Experience with ServiceNOW or similar ticket management system Experience in supporting Web based applications Experience in basic SQL Database management Additional Information This is a temporary ongoing role (with potential to go permanent) The weekday shifts run from 06:00 - 20:00 usually on a 6 week rotation. This includes 6am-2pm, 8am-4pm, 9am-5pm and 12pm-8pm. Weekends (08:00 - 16:00 only) are covered circa 1 in 6 You will be provided with a rota in advance of your shift, which will be of a varying hours and pattern. Shifts will have two off shift days in the week - which may not be consecutive. Some flexibility around exact scheduling pattern is required to ensure service levels are maintained and hours are allocated fairly. KSEastMidlands Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
As Head of Operations, you will play a crucial role in managing and optimising the manufacturing, logistics and supply chain operation and coordinate the delivery of the back-office functions. You will be responsible for ensuring the seamless delivery of products to the end customer, including those manufactured in-house and third-party sourced. Client Details My client is a well-established manufacturer in the Nottingham area with a turnover of c. £15 million and high growth potential due to an impressive customer portfolio within the retail and hospitality sector. They are known for their commitment to delivering both simple one-off products and complex turnkey projects. Description As Head of Operations, you will; Oversee and manage all aspects of the manufacturing, procurement, logistics and supply chain operation, ensuring efficient and timely production and delivery, and a safe and healthy workplace. Develop and implement operational strategies and processes to ensure maximum productivity, quality, and cost-effectiveness. As part of this, drive a CI mindset across operations and ensure adoption of best practice lean principles, tools, and behaviours. Ensure a proactive approach to people and material management and machinery performance and maintenance. Implement quality control measures to upgrade their ability to deliver products and achieve OTIF. Contribute to the development and execution of the company's strategic plan, with a focus on scaling operations to support profitable growth. Provide hands-on, agile leadership and coaching of a cross-functional team, fostering a culture of excellence, teamwork, and CI. Profile My client is seeking an experienced, emotionally intelligent leader who can transition the company from a hands-on operation owner managed to a structured and process-led environment which can support a larger and more complex business. In addition, the successful candidate for this Head of Operations role will have; Proven experience in senior operations management roles, gained within a bespoke/assembly environment. Proven experience of leading, inspiring, and managing a multifaceted manufacturing and supply chain operation. Outstanding communication and team building skills, alongside effective stakeholder management skills across all levels. Agility in knowing when to step in and roll sleeves up when required, whilst building the capability beneath Solid financial acumen and strategic thinking. Demonstrable experience in transformation including. improving the efficiency and effectiveness of operations, the overall culture and teamwork . Ability to problem solve - "think on your feet". Quality control - adherence to plan and right first time (TQM). Decisive with strong analytical & problem-solving skills. ERP implementation/integration experience. Job Offer The successful candidate will be offered a competitive package subject to experience and profile, including a quasi equity based Long Term Incentive Scheme. This is a truly unique opportunity to join and quickly progress within a high-growth company, with the potential to develop into a director level position with full equity (based on performance). You will be required on-site 5 days per week.