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The Opportunity: Job Title: IT Systems Support Team Leader Are you an experienced IT professional with a knack for leadership and a passion for guiding a team to success? Join our dynamic team as an IT Systems Support Team Leader, where you'll oversee and mentor a team of IT Systems Support Technicians, ensuring exceptional on-site and remote IT support for our clients. You'll play a crucial role in configuring, maintaining and documenting our clients' backups, disaster recovery, and security solutions, guaranteeing the resilience and security of their digital infrastructure. This permanent, full-time position offers exciting leadership opportunities, requiring strong technical expertise and excellent communication skills. This is a hands-on leadership role where you'll be expected to carry out technical tasks alongside your leadership duties. Key Responsibilities: Lead and mentor a team of IT System Support Technicians providing guidance and support. Oversee and lead team members ensuring tasks are completed accurately and on schedule. Conduct Regular team meetings to review progress, address issues and plan future tasks. Manage comprehensive backup solutions to protect critical data across various platforms and environments. Manage and document recovery procedures to ensure a swift and effective response in the event of data loss, system outages, or security incidents. Conduct regular testing and validation of recovery procedures with the team to identify and address potential weaknesses. Assist in the identification, containment, and recovery from security incidents impacting data availability. Manage existing monitoring systems to detect issues with backup processes and ensure timely resolution. Conduct weekly periodic security assessments to identify and address vulnerabilities in backup systems. Handle DR and data recovery situations. Maintain up-to-date documentation for backup and recovery procedures, configurations, and policies. Install, manage and patch firewall and network protection systems/hardware. Manage the Team to ensure all client systems are fully protected with Antivirus software. Manage the Team ensuring all servers and workstations are fully updated/patched as required. Work with RMM (N-able) to monitor servers and workstations in key areas. Produce weekly reports required by the management team. Skills and knowledge required: Proven leadership experience in an IT support environment, with the ability to manage and motivate a team. Experience configuring and maintaining Veeam Backup and Recovery. Experience of managing Anti-virus products and endpoint security products. Proficient in Microsoft Desktop Operating Systems with a strong technical foundation. Extensive knowledge of server operating systems and technologies, such as Microsoft Server, DHCP, and DNS, to ensure seamless network operations. Experience with Microsoft 365 is essential. Hands-on experience with routers, switches, and firewalls, enabling effective troubleshooting and network management. Excellent timekeeping and communication skills, essential for efficient coordination and seamless collaboration with colleagues and clients. Ability to thrive under pressure, maintaining composure and delivering optimal results in challenging situations. A passion for continuous learning, with a drive to expand your IT knowledge and qualifications. Possession of a full driving license, as the role requires travel to client locations. Certifications, qualifications and experience required: Industry certifications from Microsoft/Cisco/CompTIA would be an advantage. Experience in a similar role is essential. Security Checks: LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate. The Package: Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills. Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits. Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind. Extra Annual Leave: Celebrate your commitment with an additional day off per year employed. Enjoy complimentary refreshments and team building exercises. Breakfast items provided to help get your day started. How to apply: You can apply for this position by submitting your CV and a covering letter.
Field IT Technician The Opportunity: Are you a tech-savvy problem solver with a passion for providing exceptional on-site and remote IT support? Join our dynamic team as an IT Field Technician, where you will be a vital part of our successful support team. With a diverse client portfolio spanning industries such as engineering, construction, accountancy, and auto mechanical engineering, you will have the opportunity to deliver outstanding IT support directly at client locations and remotely. In addition to resolving IT faults and queries, you will also support 3rd line technicians in project work, contributing to the success of our team. This permanent, full-time position offers exciting growth opportunities, requiring strong technical expertise, excellent communication skills, and the ability to excel in a customer-oriented environment. Embrace the challenge, thrive in your role, and become part of our exceptional team! For more information about Lanesystems and the opportunity, visit our website www.lanesystems.co.uk. Key Responsibilities: Deliver exceptional on-site and remote IT support, resolving hardware and software issues with expertise and precision. Embrace the thrill of troubleshooting and diagnosing complex technical problems, ensuring seamless operations. Collaborate with 3rd line technicians, contributing to exciting project work and technological advancements. Conduct thorough system installations, configurations, and upgrades, ensuring optimal performance and functionality. Champion excellent customer service, building strong relationships and ensuring client satisfaction at all times. Embrace continuous learning and stay abreast of the latest industry trends and technologies to expand your expertise. Skills and knowledge required: Proficient in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, with a strong technical foundation. Extensive knowledge of server operating systems and technologies, such as Server 2016/2012/2008, Server 2019, and Server 2022, DHCP, and DNS, to ensure seamless network operations. Experience with Microsoft 365 is essential Hands-on experience with routers, switches, and firewalls, enabling effective troubleshooting and network management. Excellent timekeeping and communication skills, essential for efficient coordination and seamless collaboration with colleagues and clients. Ability to thrive under pressure, maintaining composure and delivering optimal results in challenging situations. A passion for continuous learning, with a drive to expand your IT knowledge and qualifications. Exceptional customer-facing support skills, ensuring client satisfaction and building strong relationships. Possession of a full driving license, as the role requires travel to client locations. Certifications, qualifications and experience required: Industry certifications from Microsoft/Cisco/CompTIA would be an advantage. Experience in a similar role is essential. Security Checks: LaneSystems require staff to complete DBS & BPSS Checks, this will be completed by LaneSystems following acceptance of an offer from the candidate. The Package: Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills. Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits. Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind. Extra Annual Leave: Celebrate your commitment with an additional day off per year employed. Company Laptop, Mobile Phone, and Van: Provided to support your on-site IT work. Enjoy complimentary Soft Drinks, Tea and Coffee. Breakfast items provided to help get your day started. Join our team as an IT Field Technician and embark on an exciting journey of providing exceptional on-site IT support, continuous learning opportunities, and comprehensive benefits. Take the next step in your career and make a lasting impact in the world of technology. Apply now and unlock your potential with us! How to apply: You can apply for this position by submitting your CV and a covering letter.