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Education Operations Associate Location: London Length: 6 Months Rate: £32.69 p/h PAYE (Approx. £67.9K per annum) Hours: 9am 6pm This client is a top 5 tech giant and one of the world's most popular search engines. This is a hybrid role, so you will split your time between home office and the clients offices in central London. On-site you will be able to access their amazing facilities and quirky working spaces, as well as free breakfast/ lunch/ dinner, on-site gyms, outdoor spaces and roof gardens, wellness rooms and sleep pods. Job description: Deliver full pieces of a process efficiency or delivery program (e.g., process re-engineering or implementation, automation solutions, supplier or location consolidation, deprecating service lines) or service, that are integrated into overarching program, with minimal assistance. Help identify operational efficiencies (e.g., manage utilization, eliminate non-productive activities, cross-site synergies, cross-operations synergies, reduce sub-scale operations via service consolidation, automation, deprecation) for supported program. Plan and execute prioritized program work including selecting appropriate method to most effectively achieve program objectives. Manage projects to budget, timeline, and resourcing needs to ensure team meets goals. Identify and recommend creative ways to improve on solutions to defined problems via selection of better methods or tools. Address commonly escalated issues or triage when required. Help team respond to problems with known solutions. Work within one or more teams to communicate knowledge related to supported workflow or operations. Build network with relevant stakeholders (internal or service provider teams) and contribute to cross-team collaboration. Guide team in supporting users and partners by providing explanations of policies and processes and helping to resolve some issues and escalations. Make key contributions to design, launch, and standardization of operational processes. Coordinate timelines, goals, and objectives for assigned component(s) of an operations program. Integrate smaller teams where necessary to connect dots and align with PA project goals. Responsibilities: Drive creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs. Make key contributions to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with minimal guidance Skills / Experience / Education: Ability to design and/or utilize technology-enabled automation to streamline processes, increase service quality, improve service delivery, or contain costs. Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders. Knowledge of the management process of business operations for a given product, service, or domain. This includes understanding the broader context of generating, securing, and increasing the value of business and revenue outcomes, and knowledge of and experience with driving efficiency and effectiveness of businesses. Knowledge of the supported domain, product area, or focus area, including its terminology, functions, processes, team structure, and business strategies. Ability to effectively follow up with clients in a timely and appropriate manner to ensure their needs are being met and then address issues that are negatively impacting client experience.
On behalf of our partner client, an esteemed E-Learning business that is experiencing sustained growth, Equal Education Partners are seeking a dedicated and enthusiastic Operations Associate to join and bolster a dynamic team on a temporary basis. This position is crucial for expanding capacity during our client's busiest period to deliver outstanding support to their partners (customers) and ensure the seamless delivery of their live online lessons. In this role, you will find yourself at the heart of the operations function, directly impacting the experience of partners and students. The principal purpose of this role is to act as a point of contact for partners, adeptly handling queries and solving problems to maintain high satisfaction levels. Collaboration across departments will be a part of your daily routine, aimed at enhancing service delivery and operational efficiency. Your contributions will extend beyond immediate tasks, providing valuable insights through regular performance reports, aiding in decision-making and improvement initiatives. Full training in systems (namely a bespoke platform, Dynamics 365, Teams) will of course be provided, and expectations will be clearly set. We are looking for someone who shares a commitment to education, equipped with exemplary organisational and communication skills, and has a track record of thriving in fast-paced environments. Whilst this opportunity is temporary, for a person who demonstrates their value and aligns with our goals, there could be potential for this position to evolve into a permanent role, opening up further avenues for professional growth and development. You may not have professional operations experience, but if you have the detail-oriented and customer-centric skills we're looking for, then we'd love to hear from you! This role offers you the chance to make a significant contribution to our client's operations, ensuring smooth, efficient, and effective delivery of their important service. Key Responsibilities Partner support Answer inbound calls from partners in learning settings Offer first line support for technical or clerical issues that are preventing learning Respond to email cases in the CRM, Dynamics 365 Support queue management Own the process of allocating cases as they come into Dynamics 365 Liaise with internal teams to ensure SLAs are consistently met Ensure every case is responded to and properly processed in Dynamics 365 Administration Respond to all late notifications to ensure every lesson is delivered smoothly Ensure that all curriculum learning resources are uploaded into the platform ready for teaching Complete change requests from partners Data and reporting Produce weekly data snapshot of inbound cases and calls Produce weekly KPI tables to report on booking Scheduling Contribute to departmental objectives by supporting the operations team across the different phases of booking and scheduling lessons Monitor teaching group sizes and report when groups need to be created to add capacity Assist with assigning teachers to lessons and setting up lessons in our bespoke platform Team Support the dynamic operations team through their busiest time of the year with a positive, can-do attitude Bring an eagerness to learn and engage with partners and people Act as a team player, working collaboratively in a supportive, passionate team dedicated to improving the lives of children and young people through education Requirements Essential A positive, resilient, can-do attitude - you are eager to help however you can Outstanding organisational skills with a meticulous eye for detail Friendly and helpful demeanour, conveyed over the phone or through email Capable of adapting quickly to new systems and interfaces Prioritise and manage time appropriately, able to work under pressure and to deadlines Comfort with manipulating and analysing simple data sets Excellent ICT skills, especially proficient in Office365 Experience of using Teams as a communication and collaboration tool (or a willingness to learn quickly!) Respect and promote the company's ethos and values Passionate and demonstrably committed to improving the lives of young people Desirable Experience of administration, gained through professional or volunteer/community experience Familiarity with MS Dynamics 365 Experience of working in an education setting Proficiency in speaking, reading, and writing Welsh Benefits Hours - 35 per week around the core hours of 09:30-14:30 Holidays - 25 days (pro-rated by contract length), plus 8 bank holidays Location - Wrexham office, hybrid model, 5 days per month in the office (Fully remote will be considered for the right candidate) Salary - £20,449.00 - £25,989.00 (pro-rated by contract length)
Company Overview: Our client is a prominent player in the logistics industry, dedicated to providing exceptional freight forwarding services to a diverse clientele. With a commitment to excellence and innovation, they are seeking a dynamic and experienced Operations Supervisor to join their team and contribute to their ongoing success. Position Overview: As an Operations Supervisor, you will play a pivotal role in ensuring the efficient and effective operation of our client's logistics activities. You will be responsible for overseeing the operational team, coordinating tasks and resources, and maintaining a high standard of service delivery to customers. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for driving operational excellence. Requirements: Previous experience in a supervisory role within the freight forwarding industry is advantageous Proficiency in computer skills, including Excel and Word. Familiarity with AS400, Outlook, and ASM Sequoia is preferred but not essential. Excellent communication and motivational skills, with the ability to delegate tasks, lead by example, and make sound judgments. Strong attention to detail and the ability to work accurately. Strategic thinking, analytical skills, and proficiency in planning, executing, and completing tasks within designated timeframes. Self-initiative and the capacity to work collaboratively as part of a team. Understanding of operational procedures and the capability to identify areas for improvement, change, or update. Exceptional organizational skills and the ability to oversee others effectively. Proficiency in problem-solving and leadership. Flexibility to accommodate operational projects as per company requirements. Job Tasks and Responsibilities: Oversee the operational team to ensure they meet customer needs and requirements effectively. Manage staff workload and provide cover during operational requirements. Develop and update Standard Operating Procedures (SOPs) and Customer Profiles. Delegate tasks efficiently to the operational team, ensuring clear communication and accountability. Maintain effective communication with the team, other departments, and branches. Address customer queries promptly and professionally, resolving issues to the satisfaction of all parties involved. Demonstrate the ability to perform under pressure, organizing and prioritizing tasks accordingly. Motivate team members to achieve departmental goals and maintain high levels of productivity. Ensure compliance with company policies and procedures at all times. Provide assistance to the Assistant Manager with month-end and reporting tasks. Undertake any other reasonable tasks as requested by the management team. In summary, as an Operations Supervisor, you hold a critical role in ensuring the smooth functioning of the operational team and maintaining the highest standards of customer service. Your leadership, communication, and organizational skills will be pivotal in achieving departmental objectives and contributing to the overall success of the company. Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.