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Young Person's Night Porter - Housing Newark £22,072 per annum plus enhancements Are you looking for a role that involves site management and health and safety? We have an exciting new opportunity to join our diverse and values led organisation as a Night Porter at our Young People's housing service. Branching Out Retford is a busy and dynamic supported housing service for young people aged 16 - 21 years. Commissioned by Nottinghamshire County Council, we offer a high quality, strengths based support service which aims to build the skills, confidence and independence of the young people who come through our doors. The Role As our Night Porter, you will undertake a varied range of tasks on the night shift and not one shift is the same as you will be involved in directly responding and helping our young people with any issues or concerns they may have, whilst also managing the site, conducting safety checks and operating surveillance of the building. Other duties may include but are not limited to: Booking residents and visitors in and out of the building and log all relevant information. Logging all complaints, accidents, potential risks, and incidents of anti-social behaviour in accordance with policies and procedures Keeping a day-to-day log of events and happenings when on duty and ensure effective handover of information to relevant staff. Conducting regular security checks including fire alarm, emergency lighting and fire extinguishers and report any concerns. About you: You will be compassionate, resilient and have the skills to de-escalate potential incidents through your fantastic communication skills. You will need to be able to confidently diffuse difficult situations which may arise as a result of tension or disagreements between young people, and be understanding of the needs of people from diverse social, cultural and racial backgrounds. Although training will be provided, you must be comfortable with lone working and using your own initiative. It is beneficial if you have an understanding of professional boundaries working with a vulnerable client group and/or experience of working with a vulnerable client group. A basic level of literacy and numeracy is essential as well as caring for the safety and wellbeing of young people. Working times: Our service operates 7 days a week, 365 days a year including bank holidays and weekends. Staff will be required to work 37 hours including weekends across 4 shifts. 20:45pm-07:00am All successful candidates will be required to take a short assessment on the day of the interview. Please note that we are not currently offering visa sponsorship Interviews will be on an ongoing basis and NCHA reserve the right to close the advert early if sufficient interest is received. Why work with us? For all the care you give, our benefits will help you to maximise your own well-being. In addition to generous annual leave, development opportunities and company pension, we also have many more amazing benefits at NCHA. As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.
VOIP Operations Supervisor Newark £28,000 Our client is a leading provider of IT and Telecom solutions dedicated to delivering exceptional service and support to our clients. This is an exciting opportunity to join our client as the VOIP Operations Supervisor, as you will have career development and one to one training. You will be responsible as the primary contact for clients, providing technical assistance and troubleshooting support for IT and telecom related issues. Responsibilities: Respond to enquiries via phone, email and ticketing system in a professional and timely manner Serve as the first point of contact for clients seeking technical assistance with IT and Telecom related issues Troubleshoot and resolve issues related to hardware and software issues related to computers, network devices, VOIP phones and telecommunications services Provide guidance and support to clients on resolving technical issues Document all support interactions and solutions Collaborate with other support team members to share knowledge and best practices Engaging with suppliers, sales and clients from order to delivery Skills: Strong technical aptitude with ability to troubleshoot Previous experience within a customer support role, preferably in IT or telecommunications industry Microsoft office (Excel and MS Outlook in particular) Familiarity with IT and telecoms systems, including computers, servers, routers, switches, VOIP phones etc Excellent communication skills with a customer focused approach Ability to multitask and prioritise Experience working with ticketing systems If you are a dedicated and customer focused individual with a passion for technology and a desire to provide exceptional support, we want to hear from you! Due to the number of applications, we will only respond to candidates with the matching requirements.