Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
1 in 3 Saturdays 09:00 17:30.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
You will play a crucial role as part the Resourcing Planning team, monitoring service levels and site performance within the omni channel contact centre.
You will be responsible for maximising performance and efficiency, demonstrating initiative and strong decision-making skills.
CCP are delighted to be supporting an expanding independent organisation with the appointment of a Real Time Analyst on a full-time basis.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
What you will be doing
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
1 in 3 Saturdays 09:00 17:30.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
1 in 3 Saturdays 09:00 17:30.
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Saturday hours available to include in shift overall if required.
Monthly incentive payment scheme.
General
Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.