You are an experienced Technical Author with a passion for creating clear, user-friendly documentation that enhances the customer experience.
Your background in producing and managing technical content within a software environment has equipped you with the skills to translate complex information into accessible guides and articles.
As part of their continued growth, this company is seeking a dedicated Field Support Engineer to enhance their customer support and service operations.
An exciting opportunity has arisen for a Field Support Engineer based in Loughborough, UK, to join a leading provider of precision machinery.
This role involves extensive travel across the UK and internationally, providing installation, maintenance, and troubleshooting for their cutting-edge machinery.
This role will be responsible for capturing and documenting business processes, functional and non-functional requirements across software development projects within the Access HSC Local Government team, covering Children & Young People, Social Care and Finance.
These will be recorded via process maps, supporting documents, and resulting user stories in the development management system.
Your role will include finding new business and cross sell opportunities and maintaining existing client relationships
As a member of the Digital Sales team, you will be in a hardworking, fast-paced environment and have a portfolio of payment products to sell to your prospect customers.