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Neighbourhood Officer Salary: £35,700 Pa Manchester (agile working arrangements in place) Contract Type: Permanent, Full Time Hours: 35 hours per week, Monday - Friday Closing date: 02 June 2024 Interview dates: 11th June 2024 Interview location: Soapworks, Salford Quays, Manchester Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that's right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes. This role will help us to do this by working with all relevant teams to deliver a customer focused Tenancy & Estate Management service within our communities and attain excellent performance standards and outcomes. In this role, you will be responsible for Responsible for visiting customers, providing advice and reviewing tenancies. Management of identified neighbourhoods, their environment and customers; Working closely with Community Safety Officers, as well as managing a case load of Low Harm Anti-Social Behaviour to keep our communities safe Responsible for viewing and sign ups across neighbourhoods in a timely manner, supporting customers to maintain tenancies Getting to know our customers so we tailor our services to meet their needs accordingly Support the estates team to tackle estate management priorities such as litter, fly tipping and graffiti. Such as; assisting with enforcement through the LA or leading on clean up days and community events as well as education activities for residents Collaborate with internal and external stakeholders to delivered desired outcomes for customers and communities Monitor performance in all functions against KPIs and use data to inform decision making and add value to drive improvements in terms of cost, quality and productivity to maximise returns and customer satisfaction to continuously improve operations and outcomes Using a place-based approach, work with partner agencies, voluntary agencies and residents To champion, promote and adhere to our Customer Service Standards Support the roll out of our Digital Services, including providing support to customers to register and use the IVH App. We need people who are / have Experience of working in a similar role with experience of working closely with customers to tackle complex issues, such as ASB, tenancy & neighbourhood / estate issues Experience of dealing with people from diverse backgrounds Knowledge of social housing and it's legislation Be IT literate including Microsoft Office 365 Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you. #neighbourhoodofficer #ASBjobs #tenancyjobs #neighbourhoodjobs #housingjobs #recruiting #Manchesterjobs
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.