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Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanent Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000 homes in South Manchester. As a housing trust we are Inspired by our Communities. We care about the people who live in our homes and our neighbourhoods and are committed to improving services, working in partnership with our tenants so that we can be successful together. An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management. Allocations and voids Changes of tenancy and Rightsizing Tenancy sustainment Property and garden condition Safeguarding, domestic abuse and community safety Neighbourhood management You will use your professional experience, expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player. Closing Date: Tuesday 29 May 2024 Interview Date: 10 and 12 June 2024 For an informal discussion please contact Nicolla Pawson, on , or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have a full-time opportunity for a Customer Liaison Officer covering Central and Greater Manchester. This is a field based role and you will be required to travel in and around the region. You will be part of a dedicated team of Customer Liaison Officers, all working, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a friendly housing management service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers. What we're looking for We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate: Excellent customer service delivery, demonstrating good communication and relationship building skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go. Able to demonstrate Guinness behavioural competencies. If you are interested in joining us and would like to apply for this role, please submit your CV along with a covering letter detailing how you meet the role profile to ensure you meet the essential criteria. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships