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About the role: An exciting opportunity has become available for a Receptionist and Office Manager on a full time basis. This is a permanent opportunity, offering an immediate start. Due to the nature of the role, it will be an office based role located at the Academia Head Quarters in Hemel Hempstead. The successful candidate will be the welcoming face of Academia, meeting and greeting all visitors, ensuring exceptional customer service is always provided to create a positive first impression for all visitors, clients and employees. Additional tasks will include working closely with the Executive Assistant, where you will support with general administrative tasks, office stationary and grocery supplies. You will also be responsible for the upkeep of the facilities as well as general office management. This role reports directly to the Executive Assistant. Amongst other tasks, you will be responsible for: Maintaining a professional front of house, including greeting guests and directing them to the appropriate meeting room. You will also need to notify the staff member of their guests' arrival. Offer refreshments and generally ensuring that our guests are welcomed and well looked after. Answering, screening and forwarding phone calls, this includes answering general queries where possible. Maintaining office security, ensuring you are following procedures. Management of the visitors' logbook and sharing responsibility for ensuring the office is locked at the end of the day. The sorting and distribution of post and deliveries, including organising couriers where needed. Being responsible for Health and Safety at Academia. Ensuring that all standards of H&S are met and processes are followed accordingly. This includes; completing risk assessments, completing H&S inductions with new starters, being the point of contact for staff members, etc. Office and facilities management: you will be responsible for ensuring that the office is clean and everything is in working order. This includes ensuring that stationery and grocery orders are placed correctly, and to budget as well as general administrative duties for office management and facilities as required. Liaising with the managing agent to ensure that any work which needs to be completed is organised in a timely manor. Develop and implement office policies and procedures to improve efficiency and productivity. Handle employee inquiries and concerns regarding office operations and procedures. Maintaining office records and documentation, ensuring everything is kept up to date. Ensure compliance with relevant laws, regulations and company policies. Continuously seek opportunities to improve office processes and procedure. Ensuring the general up-keep of the Office, including watering the plants, preparation of meetings rooms etc. Managing booking systems for staff, such as parking, desk booking, whilst also ensuring all staff sign-in when entering and exiting the building. Being apart of the companies committees such as Fire Marshall, First Aider, ESG committees and helping to organise charity days and events. Organising lunch orders and refreshments as needed for internal meetings, supplier days and any other office based events. Booking of travel and accommodation requests from staff when required. Preparation of presentation for the weekly companywide meeting, as well as upkeep of digital signage around the office. Ad hoc requests and assistance as needed, such as fire warden and first aid. Key Skills: Exceptional standards in quality of work High level of attention to detail Able to demonstrate drive and ambition by working well on your own (i.e. self-motivated) and assisting in areas outside of your typical role when needed. Possesses strong personal planning, organisation and communication skills Computer Literate (Microsoft Word, Excel, PowerPoint, Outlook) Professional telephone manner, both incoming and outbound Has exceptional standards in quality of work and total discretion relating to sensitive information Makes sound judgements in performing work tasks Originates, implements and executes new ideas and processes while using your own initiative Why Academia? Academia are a rapidly growing Technology company with a strong footprint in the educational space. We specialise in supplying software, IT hardware, training and managed service solutions to both public and private sectors. Established in 2003, we employ over 170 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £100m. Our growing customer base means we have now worked with every single university in the UK. Furthermore, as Ranked #1 supplier on many national frameworks, we are growing our provision more so to strengthen our position as a leading educational supplier. Within the Academia Technology Group, we also have Charterhouse Muller (our recycling and repurposing company) as well as a new acquisition of Vital York (an MSP in York). We were acquired by Strive Capital in September of 2020, who have provided further support and financial strength to the company. Benefits Gym membership contribution Health Cash Plan Increased annual leave with length of service Free annual leave on your birthday Length of service bonus Hybrid working Flexible working hours Free Will Writing service Borrow my doggie membership Life Insurance And much more
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Who we are Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. The must haves A UK driving licence with no more than 8 points. The other stuff we are looking for Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections What's in it for you A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year!! (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Next steps Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.