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Office Administrator/Telesales Representative An exciting opportunity has arisen for an experienced Office Administrator/Telesales Representative to join a leading organisation based in Belfast. This is a Full-Time, Permanent Position. Working hours: Monday Friday 8am-5pm Salary: £24,000 - £25,000 Job Role: You will be responsible for engaging with potential customers. Essential Criteria: Current/recent experience of working in a customer service role involving administrative tasks. IT proficient with the use and knowledge of using Microsoft Office and navigating Google Maps. Strong geographical knowledge of Northern Ireland with the ability to route/plan vehicles for collections in an efficient manner. Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload with a high level of accuracy and attention to detail. Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities: Dealing regularly with enquiries via an online portal, prioritising and assigning jobs to a team of driving personnel via the most efficient route. Providing support to customers who engage through the online portal and responding to customer telephone enquiries on a daily basis. Liaising directly with customers regarding vehicle collections and costings. Track and document calls and keep records up to date. Prepare the necessary transport and associated documentation for the service provided. Processing customer payments. Communicate clearly with relevant colleagues regarding the collections. Optimising route scheduling to maximise sales and efficiencies. Any other duties as associated with office administration.
Receptionist/Administrator My client based in Lisburn, is currently seeking a temporary Receptionist/Administrator. This is a Full-Time, temporary position. Start Date: Immediately End Date: Friday 31st May 2024 Working hours: 9am-5pm Hourly rate: £11.91 Job Role: As Receptionist, you will be the first point of contact for all visitors and staff, handling both internal and external switchboard calls for the company, ensuring first class customer service. Essential Criteria: Previous experience within a similar role and ability to work with office equipment IT proficient with the use of Microsoft Office (Word, Excel, and Outlook) or similar applications Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels Ability to work on your own initiative as well as part of a team Ability to manage and prioritise a busy workload adhering to tight deadlines Main Duties and Responsibilities: To meet and greet visitors to the reception area Ensure meeting rooms and the reception area are kept in order, liaising with facilities associates, if required Ensure visitors are welcomed, provided with refreshment or facilities for their comfort and signed in Ensure all visitors are collected from Reception in a timely manner To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high levels of customer service Copy and scan documentation as required Answer, screen, and redirect telephone enquiries Provision of administrative support Sort out incoming post and delivery to relevant teams Collect and prepare outgoing post to be with the courier by deadline