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Are you an experienced administrator with a knack for providing exceptional customer service? Are you passionate about attention to detail and possess strong organisational skills? If so, we have an exciting opportunity for you! We are currently seeking a Administrator/Scheduler to join a dynamic team and contribute to their continued success. Job Title: Administrator/Scheduler Location: Maidstone Salary: Up to £24500 Hours: Monday-Friday - 8.30am-5.30pm/9am-6pm (opportunity for overtime during the summer months, paid time and a half). Benefits: 20 days Annual Leave including Bank Holidays Free on-site parking Pension The role: The Contract Administrator plays a crucial role in managing contracts, fostering positive customer relationships, ensuring compliance, and contributing to the success of the company's operations. As the Administrator/Scheduler your key responsibilities would be: Acting as first line of contact for Customers, to always provide outstanding Customer Service and answer all incoming calls and emails professionally Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers and External Contractors Raising work orders for all customer call outs and associated tasks Liaising with customers in regard to progress of open tasks (engineer attendance, call outs, parts delivery etc) Scheduling all engineering calls and quoted works, assigning engineering resource to task ensuring SLA of task is achieved Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible Applying for all appropriate permits/hire of equipment to ensure completion of tasks Working together with the Contract Administration team to monitor engineer work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements Ensuring engineer schedule is kept up to date with holiday, appointments, and engineer sickness Produce daily, weekly, and monthly customer open call reports, highlighting any issues to the Contract Administration Supervisor We'd love to speak to candidates with the following skills: Strong Administrative Experience: Previous experience in an administrative role demonstrating proficiency in office procedures and systems. Excellent Customer Service: Proven track record of delivering exceptional customer service, with strong communication and interpersonal skills. Attention to Detail: A keen eye for detail and the ability to spot errors or inconsistencies in documentation. Scheduling Experience (Preferred): Experience in coordinating appointments and managing calendars is preferred but not essential. Next steps: If this sounds like an ideal position for you and you have the experience outlined above, then please apply today. Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
I a seeking a diligent Office Administrator to support the Secretarial & Business Support department within a industrial/manufacturing company. This role will initially be based in Edenbridge then moving to their offices in Redhill. This role calls for a team member who is detail-oriented, organised, and capable of managing multiple tasks efficiently and able to start next week on a fixed term basis. Client Details The company is a respected player in the industrial/manufacturing sector, boasting a workforce of over 5000 staff members. They are renowned for their high-quality products and their commitment to employee development and wellbeing. Description Manage the daily operations of the office, ensuring smooth workflow Coordinate meetings, appointments, and travel arrangements for staff Maintain the filing system and manage office correspondence Assist with preparing reports and spreadsheets Handle incoming calls and other communications Maintain office supplies inventory Coordinate with other departments to ensure smooth operations Uphold and promote the professional image of the company at all times Profile A successful Office Administrator should have: Proficiency in Microsoft Office Suite and other office management software Previous office administration experience Immediately available and able to start next week Excellent communication and interpersonal skills High level of organisational skills and ability to manage multiple tasks Ability to work well in a team and independently Job Offer A competitive salary A supportive and collaborative work environment 6 month contract Part time or full time hours We invite all qualified candidates who are ready to take their career to the next level in the industrial/manufacturing industry to apply. This is an opportunity to become an integral part of a reputable company.