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We are currently recruiting for a confident, hands-on Employee Relations Advisor to join our team. You will be the first point of contact for all ER related queries. It will be your remit to receive general ER enquiries from across the group and assess them for escalation and/or the appropriate advice. You will be tasked with giving commercially focused and pragmatic advice across varying disciplines, such as: absence management, flexible working, disciplinaries, grievances, performance management, employee welfare and much more. It will also be your remit to ascertain the complexity of each enquiry, record it, and identify when to escalate. Hours of work are 09.00 17:00 but a degree of flexibility will be required due to the nature of the role. This is a hybrid remote based role (office and home) which will also require travel between our sites. Responsibilities: Be the first point of contact for all things ER related. Record and collate all ER casework, ensuring our records are always up to date. Manage employee relations cases effectively, ensuring consistency throughout our businesses. Utilise your experience of ER and employment law, when giving that advice. Identify more complex ER cases and escalate to the Head of ER where necessary. Act as the lead for absence management; working with line managers to conduct welfare meetings, manage our occupational health relationships and find suitable resolutions. Coach and support line managers across all ER disciplines to ensure the consistency of our people management. Support line managers in finding and delivering suitable and effective resolutions, to include all formal processes, contractual matters, policies, and general queries. Develop and maintain strong working relationships with line managers. Develop and maintain a good working knowledge of relevant employment law, legislation, and best practice; in order to carry out the role to the highest level. Experience: This role will suit an individual who currently works in an ER advisory role, operating in a hands-on capacity, who is looking to take on more responsibility. We are not just looking for an advisor, we are looking for someone who is capable of practicing what they preach, confidently and pragmatically. Demonstrating an ability to execute best practice and process, whilst also engaging and influencing others. To succeed in this role, you will: Be self-confident, approachable, and proactive in the way you carry out your work. Have an excellent understanding and knowledge of ER, employment law and relevant legislation, with an awareness of the importance of keeping up to date. Be commercially driven, with a pragmatic approach to HR and a real focus on reaching suitable resolutions. Have excellent communication skills, with an emphasis on your written communication. Have the ability to build relationships at all levels. Be able to multitask and prioritise your workload, dependant on the needs of the business. Have the ability to immerse yourself in company policies and procedures; specifically, HR policies, contracts of employment and their practical application. Have experience of case management and exposure to the full life cycle of ER cases. Have experience of coaching and training line managers. Hold a full UK driving licence. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 885
Join our dynamic and collaborative Claims team as a Claims Handler! This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices We are on the lookout for skilled and seasoned experts responsible for handling Insurance Claims with our Haulage and Motor Trade clients. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures. You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects. Responsibilities: You will be managing Commercial Claims ensuring service standards are met and/or exceeded Keep an efficient diary system for all claims, ensuring claims are chased as required Develop and maintain a full understanding of Acturis As required, provide the broking department and clients with claims information and reports as required Ensure complexed claims are handled as per the group procedures Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim Produce claims MI/claims reports when required Attend client meetings and present claims information when required Responsible to undertake any other duties as requested by management on an ad-hoc basis You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current Experience: You will have robust Claims Handling experience within either Motor, Property or Commercial classes of business, coupled with strong commercial awareness and full understanding of insurance claims procedures Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook Cert CII, or working towards this or keen to undertake the qualification in the future Highly organised and have great time management You must have a positive can do attitude' and will be a natural problem solver, multi-tasker, along with a high level of attention to detail Excellent communication skills both verbally and written Further information: As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Parking at the office Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 860
We are currently recruiting for a Junior Insurance Reconciliation team member to join our central services finance team based in Retford for a fixed term basis of 6 months. This role would suit a person who is confident and looking to enter the world of finance. You will be a natural problem solver with a high level of attention to detail and excellent communication skills both verbal and written. As the business goes through an exciting growth period, there will be many opportunities to get involved in other exciting projects. Location: Based near Retford Train Station, means there are great transports links should you wish to travel by train, car, or bus. We also have free car parking close to the office. The Role You will be using our client broking systems called Acturis, Websure, SSP and TAM Weekly bank reconciliations on multiple broking systems Monthly Insurer Money and Client money calculations Monthly Paper Bank Reconciliations Responsible for investigating any unallocated and unidentified cash Responsible for logging any Breaches & Assisting in Month End Reporting You will be dealing with any email or telephone queries from the Finance Team and wider business Experience: Proven Excel skills and knowledge Naturally keen to learn and progress, confident and passionate about accounts, Understanding and comfort with dealing with financial terms and research You will have a positive can do attitude' and will be a natural problem solver, along with a high level of attention to detail, Excellent communication skills both verbal and written, Self-motivated with a high attention to detail and the ability to work to deadlines, under pressure, You will be able to work as part of a team collaboratively as well as on your own initiative, Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Very generous maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 886