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Administration Officer - England Central Birmingham, West Midlands We are recruiting an Administration Officer to provide an effective and comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function across Central England to a high-quality standard. What you will do: Co-ordinate training bookings, using the diary system, email and databases to ensure training is organised, allocated and delivered. Create resource packs for colleagues delivering training courses and workshops. Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, and venues, for all events are in place when required. Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required. Collate evaluations and feedback from training and project work. Act as a first point of contact, including enquiries which may be complex in nature; assessing the nature and urgency of the correspondence and responding or referring to colleagues as appropriate. Record all enquiries and contacts using the CRM database and ensure that the database is maintained and accurate at all times. Assist with managing the office diary, arranging and organising meetings/bookings as required. Manage stock and resources, ensuring that the required items are available. Administer petty cash as required in line with financial processes. Respond to orders and other requests for information from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records. Undertake general clerical and administrative tasks to support the service as required (e.g., posting items, photocopying, scanning). To be successful in this role you will have: Demonstrable experience in an office administrator role or equivalent. A good working knowledge of Microsoft packages (e.g., Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms. Ability to work effectively with internal and external stakeholders. Ability to resolve issues and identify solutions, seeking support and guidance where required. Salary: £23,114 per annum (NALC Scale SCP 4) progressing by increments to £23,893 per annum (NALC Scale SCP 6) Benefits: You will receive 28 days' annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details. Hours: 36 hours per week Location: Birmingham (6, Embassy Dr, Birmingham B15 1TP) with some travel across Central England, and occasional travel across the UK. Contract: Permanent Closing date: 19th May 2024 Interview date: W/C 27th May 2024 We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible. PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments. So, if you'd like to join us as an Administration Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Are you bilingual in English and Polish or Ukrainian possessing talents in both languages? Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Polish or Ukrainian Speaking Customer Service Advisor LOCATION: Solihull SALARY: £25,000- £30,000 HOURS: 9am to 5.30pm, Monday to Friday - must offer some flexibility START: Immediately - will wait for the right candidate TERM: Permanent What's in it for you? 25 days of holidays to relax and recharge ?? Company bonus to reward your hard work ?? Hybrid working arrangements for flexibility ?? Pension contribution matching to secure your future ? Health insurance to keep you feeling your best ?? Office Angels are excited to be working one with of our favourite clients located in the heart of Solihull, a successful tech company who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day-to-day duties in your new job would be: Working as part of a team of Client Support Coordinators Supporting Romanian speaking customers via phone and email On-boarding and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Polish or Ukrainian (spoken and written). Enjoy speaking with Customers providing an excellent service Have good IT skills and can learn new systems quickly Able to prioritise tasks, meeting tight deadlines Why work for this company? Having placed with them for over 5 years now, we have seen our candidates grow and progress within the business- this could be you! You will liaise with different teams and external contacts, enhancing your communication skills Your training will come from the very best talent in the tech sector You will be joining a new team which is rapidly expanding offering lots of room for progression The office is great; modern, bright and very friendly - the team are industry leaders Next steps... If you are a positive and proactive individual with a passion for delivering excellent customer support, then we want to hear from you. Join our client's dynamic team and be part of their continued success then please apply online today or email?your CV directly to Alternatively you can contact us on to discuss over the phone. Office Angels is here to support your job search from that initial call through to interview advice, starting a new role and beyond. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.