___________________
____________________
______________________
_________________________
__________________
_____________________
_____________________
______________________
_____________________
______________________
A fantastic opportunity to work within a well established, growing and supportive organisation. Ralph Recruitment are excited to be recruiting for a German Speaking Marketing Exec, PPC - this opportunity would be suitable for a recent Marketing Graduate or someone who has experience of or an interest in PPC/Digital Marketing and is wanting to work for a progressive, growing company. Training, support and development is a big part of the companies ethos! The Role- Responsible for all paid channels and the acquisition of traffic to the websites and Marketplaces, ensuring profitability across all channels. A key aspect of the role is to proactively ensure that marketing spend is maintained at appropriate levels across all paid channels whilst driving revenue growth and improvements to conversion rate. This will require an analytical approach as spend will need to be reviewed constantly to guarantee that it is being efficiently allocated to the correct categories, products and campaigns, all the while closely working with the relevant Brand Manager. To successfully oversee the day to day management of PPC campaigns; securing significant improvements on ROI. These improvements will be achieved through pro-active and effective analysis, continuous optimisation and testing of ad copy, keyword match types, landing pages, keyword maintenance and bid management. To work closely with other team members to monitor and review product category performance in order to maximise marketing spend. Additionally, it is essential to continuously utilize competitor research, industry knowledge and ROI analysis, in order to identify new opportunities to support the overall objectives of the team. To closely manage Marketplaces accounts, securing effective growth for this channel against targets. This will be achieved by ensuring that all listings are optimised, receiving sufficient traffic and marketing the relevant products through Sponsored Ads or other marketing activity, To successfully manage additional paid acquisition sources such as Affiliates, CSEs and Display campaigns, with the aim of bringing profitable traffic to the sites. About you- Fluent written language skills in English and German Strong quantitative analysis skills with the ability to make data-justified business decisions Commercially/numerically driven with excellent communication skills. Exceptional attention to detail. Pro-active approach, not afraid of hard work and willing to put in the extra effort to succeed. Our client offer hybrid or work from home along with a competitive salary and benefits! All applications are dealt with in the strictest of confidence. To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our client's companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies. By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment. Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful. Thank you for working with Ralph Recruitment! Please contact Louisa Ellis for further details.
FTC - 1 YEAR Contract - Start March 2024-HYBRID/WFH Are you fluent in in French with customer service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (FR) The Customer Experience Exec will provide an exceptional customer journey by promptly dealing with any telephone calls, emails or messages from new or existing customers in France. Our client offers a supportive, happy working environment with continued training and development. Working from the office, home or hybrid - excellent product training, support and progression. The Role - To deliver an exceptional post sales customer experience, by promptly responding to and resolving any calls, messages or emails in a professional, courteous, and helpful way. This will also include the proactively advising the customer and basic technical troubleshooting To improve the customer experience by proactively anticipating and resolving any issues, which may include communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managing orders, awaiting stock and ensuring the customer is kept informed To accurately create orders To pro-actively resolve customer complaints through to resolution to the customers satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review site, to try to resolve and improve their experience, providing a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution The Candidate- Fluent in French Experience of working in a contact centre or performing a customer facing role, dealing with complaints and problem resolutions via email, messaging services, social media and telephone Experience of working in a busy, demanding customer service environment Excellent written and verbal communication Please contact Louisa Ellis for further details. All applications are dealt with in the strictest of confidence. To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our client's companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies. By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful. Thank you for working with Ralph Recruitment! Please contact Louisa Ellis for further details.