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Are you looking for a rewarding career in the insurance industry? Do you have experience in handling third party claims? If so, Reed Legal have an exciting opportunity for you! We are working with a leading insurance service provider based in Bolton, offering a range of products and services to brokers and customers across the UK. We are looking for a third party claims handler to join our team and help us deliver excellent customer service and claim resolution. As a third party claims handler, you will be responsible for managing a portfolio of motor and property claims from start to finish, liaising with customers, brokers, insurers, solicitors and other parties involved. You will also ensure that claims are handled in accordance with the policy terms and conditions, industry regulations and best practices. To be successful in this role, you will need: - A good knowledge of the insurance market and products - A strong customer focus and communication skills - A high level of accuracy and attention to detail - A positive attitude and a willingness to learn and develop In return they can offer: - A competitive salary of up to £30,000 depending on experience - A hybrid working model that allows you to work from home or from our modern office in Bolton - A supportive and friendly work environment - A comprehensive training and development programme - A range of benefits including pension, health care, life insurance and more If you are interested in this role, please apply below. We look forward to hearing from you!
Harvey McQueen are extremely pleased to be recruiting for an experienced Personal Injury Claims Handler, to join their fast growing organisation. This exciting opportunity would be perfect for someone who already has a minimum six months experience of working in Personal Injury Claims, using the MOJ Claims Portal. The position is available for n immediate start for the right candidate. SCOPE & PURPOSE OF THE ROLE: The Claim Handler will manage a portfolio of Personal Injury Claims mainly via the RTA Claims Portal whilst providing a consistent and unrivalled level of service to policy holders throughout the course of the claim. Emphasis is on proactive claim handling and delivering an excellent customer service experience. We would expect the Claims Handler to be organised and have strong customer service skills. This role represents an opportunity to be part of a successful and dynamic department. The Claim Handler would be required to work flexibly and be adaptable to the department's business needs and requirements. Package Salary £22k - £24k depending on experience. Mon-Fri, 9-5pm Position is available for an immediate start Holidays starting at 21 days Pension contributions Free on-site parking DUTIES AND RESPONSIBILITIES: Customer Service Provide point of contact for any incoming broker query or complaints and ensuring these are actioned as appropriate, Maintain high standards of customer service Ensure timely allocation of tasks within department, company, MOJ and FCA guidelines. Keep Brokers and Policyholders fully updated throughout the claim, consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policy holder Manage low level complaints with assistance from Team Leader and Manager. Technical With appropriate guidance and supervision the Handler will have competencies in the following - Technical experience in general motor claims area such as FNOL, PI, TP, Recovery Department. Manage a varied caseload of motor PI claims through to final settlement Handle and negotiate claims by telephone and via correspondence, all claims allocated from first advice to settlement as per company procedures when required Identify and refer any questionable underwriting, Identify any potentially fraudulent areas of the claim Deal with incoming post and telephone queries, ensuring that all matters are handled in accordance with company guidelines Effectively prioritise own portfolio of claims and other team responsibilities, refer and take referrals from team members, release cheques and action complaints within authority. Training Attend training and to develop relevant knowledge, techniques and skills Willingness to undergo training of the internal systems as required EXPECTED/REQUIRED BEHAVIOURS & SKILLS Evidence of flexible, "can do" attitude; self-motivated and willing to maximise personal contribution to the role, departmental and overall organisational objectives. Strong commitment to customer services and service level agreements/targets , strong organisational and personal planning skills; self-disciplined approach to work Ability to work under pressure and to targets and objectives, ability to work effectively in a team environment, happy to assist others with workload where necessary and to work towards team targets. Ability to work on own initiative and to individual targets and timescales, effective and clear communication, telephone, writing and listening skills Confident at negotiating with an ability to influence outcomes KNOWLEDGE & QUALIFICATIONS Experience working in a customer service and business administration environment. Experience of working in Motor Claims and/or insurance background Minimum six months experience of working in Personal Injury Claims and the MOJ Claims Portal At least 5 GCSE passes at Grade C or above (or equivalent e.g. NVQ Level 2) to include English and Maths. CII Certificate of Insurance (or working towards) would be advantageous PC Literate - for example experience of MS Word, Excel, Access and Outlook.
Motor Claims Handler - Experienced Permanent Position - Egerton - Bolton Salary - From £24,000 Dependent on Experience Qualifications, Sociable Hours, Free Parking, and much more! About us; We are a reputable general insurance business authorised and regulated by the Financial Conduct Authority. Due to internal promotions, we are currently seeking experienced Motor Claims Handlers to join us on a full-time and permanent basis in our busy office just on the outskirts of Bolton (Egerton). If you have the experience of handling First Notification or Third Party claims and are seeking a new challenge with a forward thinking company who will fully support your career progression and reward your achievements, this could be exactly what you are looking for! Key Responsibilities Include: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Adhere to company and regulatory policies and guidelines at all times Skills and Experience: Trainee level applicants with office based customer service experience will be considered CII Certificate or willing to work towards this (supported by company) Strong customer service and computer skills Minimum 5 GCSE passes at Grade C or above including English and Maths Applicants must have minimum 2 years' motor claims experience for higher end of salary Benefits: 21 days holiday rising to 28 days with length of service Bank Holidays Birthday day off and up to day off for Christmas shopping after qualifying period Contributory Pension Scheme Sports and Social activities Discounted Products and Services Regular Appraisals and Salary Reviews Support with industry relevant qualifications Free on-site parking On-site cafe Smart/Casual Dress Code and Dress Down Days