The post holder will assist in delivering a reception service, responding to routine student enquiries, and become a skilled user of our internal student records system.
The Progress Coach's role is to support students within the ISC, both online and face-to-face.
The post holder will be responsible for the delivery of services and processes enabling the site to consistently provide excellent student experience: This will require excellent people skills and a good level of administrative ability.
We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.
What you will do
- Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
- Work on a 7-day shift system including evening and weekends.