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Job Overview: ARM's hardware is at the heart of the computing and connectivity revolution that continues to transform the way people live and businesses operate.This position is an excellent opportunity for an experienced and highly motivated design engineer to join the hardworking System IP team!This is a fast-paced technical role employing the latest hardware design methodologies to develop complex and highly configurable hardware IP that sit at the heart of Arm-based Systems!The Interconnect team develops the Arm Corelink Interconnect IP family. Our Interconnects and NoCs are designed for intelligent connected systems across a wide range of applications including mobile, IoT, networking infrastructure, automotive etc. The highly scalable IP is optimised for AMBA-compliant SoC connectivity and can be customised for multiple performance points Responsibilities: Analyse proposed specifications to understand implementation challenges and opportunities, working with the architects to improve and refine the ideasPlan, track and coordinate tasks for yourself and your teamWork with modelling, verification, performance analysis and back-end implementation colleagues to ensure your design meets all the functional and performance requirementsImprove design methodology to meet evolving needs You will be responsible for development of one or more functional blocks of the IP. Possess an in-depth understanding of all the aspects of the products' successful delivery, including low-power design techniques, awareness of the impact of design decisions on system performance, ability to produce designs that are area efficient, and the verification techniques that are employed to ensure high-quality, innovative designs Required Skills and Experience: Demonstration of a strong delivery record of high quality, low power, high performance sophisticated micro-architecture and RTL design using System Verilog, Verilog or VHDL in reasonable timescales.Be able to navigate and make high-level design trade-offs and articulate the rationale for those choices.Knowledgeable on ASIC (or FPGA) design methodology, IP signoff methods with a deep understanding on timing/area/complexity trade-offs for complex data path designs. 'Nice To Have' Skills and Experience: Team leadership and mentoring experienceKnowledge of memory system interconnect protocols (e.g. AMBA ACE-Lite or AXI)Solid understanding of SystemVerilog Assertions (SVA) and formal verificationExperience of a scripting language such as Perl, Tcl, C shell, PythoKnowledge of a number hardware verification languages e.g. SystemVerilogYou have already worked on Functional Safety product development for the Automotive market (applying standards such as ISO 26262 and/or IEC 61508) In return -You will get to utilise your engineering skills to build support for the technologies and influence millions of devices for years to come!
About The Role Ensure an excellent customer experience. Manage varying and fluid workload through tickets and customer interaction. Be responsible for ensuring new and solutions changes are delivered successfully, on time and within any financial requirements laid out. Provide support to both Network & Connectivity practice colleagues and other teams in ensuring customer solutions are available and operating as designed. Work closely with other internal teams to build and develop our product offering and customer credibility. Focus on service/technologies relating to Secure Digital Networks including but not limited to (SD)WAN, LAN, MPLS, Firewall and SSL VPN. Knowledge of service/technologies relating to Cloud and Cyber solutions. Identify improvements to increase efficiency and effectiveness of the team. Assist in proactively evaluating tools that aid and simplify working practises. Responsibilities include: Ensuing the successful completion of activities associated with customer delivery activity. Maintaining the highest levels of customer service and satisfaction via direct customer communication against all interactions Technical planning and involvement in the broader delivery process. Task management and work scheduling Proactively engaging with the Project Management Office to ensure timely delivery of components in support of the solution specification. Following correct process including utilisation & administration of Service Group tickets Creating and updating technical documentation ensuring it is stored in defined location(s) Customer testing and successful hand-over into operational support Support in the pre-and post-sales design activities to ensure that customer solutions are technically sound and supportable long term Act as a point of escalation within the team supporting customers as required by business needs or direction of the management team. Document technical and process lessons learned and share those lessons with team members to enable continuous improvement, consistency and excellence in quality. Continually seek opportunities to increase customer satisfaction and deepen client relationships. Support the Product team with testing and development as required to ensure technical product releases and enhancements are delivered on time and on budget. Comply with and help to enforce standard policies and procedures. Handover of customer's solutions to in-life support ensuring that any network diagrams, special instructions or supporting documentation specific to the customer's environment are clearly described and logical. The support of out of hours work as required and involvement in an out of hours on-call rotation. Provide training to develop team members through good product knowledge, passion and commitment. Teams to collaborate with Customer Experience and Managed Services - ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions Customer Success and Growth - ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Finance and Corporate Development - contribute to the budget process for portfolio and propositions development HR and People - support recruitment and learning and development strategies to develop industry leading product and service offerings. About You Essential Be a self-starter with desire to learn new technologies and ways of working Have a proven record of accomplishment in providing customer support and understand that the customer experience is critical for success. Understand the principles of change and delivery, including planning, risk assessment, scheduling and testing within a similar environment. Be highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude. Have a strong understanding of network principles, design methodologies and operational environments Have demonstrable practical experience (2 years) working with the following technologies, in a build, deploy and support environment: Routing - Cisco / Draytek / Meraki. Firewalls - Juniper / Cisco ASA / Fortinet. DSL, SOGEA, FTTC/P, Mobile Broadband, Ethernet and Lease Lines. SSL VPN technologies (Juniper / Pulse / Fortinet) Data centre network technologies. Protocols and technologies (SNMP, SIP, RTP, Netflow, BGP, OSPF, QoS, MPLS, HSRP and EIGRP) Relevant technical qualification (CCNP, Fortinet NSE5 etc.) Have a working knowledge across cloud and security services/technologies: including but not limited to Azure, AWS, Load Balancing and Domain Names and DNS Management Ability to work in a highly pressurised environment in terms of volume and intensity of activity. Proven collaboration skills and strong written/oral communication skills. Experience of writing technical customer documentation. Ability to deliver against goals as part of a team or as an individual. Experience of data centre network technologies. Ability to translate technical language for the appropriate audience In addition, the following are highly desirable: Previous experience within a managed service provider, professional services or telecommunications environment. Hands on provisioning and troubleshooting experience with Voice technologies (Avaya, Cisco call Manager, Hipcom etc), Technical and relevant non-technical qualifications (such as Fortinet NSE4).