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Nights Sales Assistant Welcome Break,Woodall Services , Harthill nr Sheffield M1 Motorway between junction 30/31 S26 7XR Immediate start and full-time or part-time flexible positions available Pay up to £12.35ph plus £1 on-shift meals Are you more of a night owl than and early bird? Then we have the perfect role for you, our retail outlets are open 24 hours, and we need reliable night sales assistants to make this possible. A Welcome Break Nights Sales Assistant would ideally: Have a positive approach to customer service and a can-do attitude Be willing to work as part of a world class team Be ready to learn as all brand training will be provided A Welcome Break Nights Sales Assistant gets: Up to £12.35ph £1 meals and free coffee, tea and fizzy drinks during your shifts Flexible working patterns to fit your lifestyle including seasonal hours Immediate start in customer service roles and overtime available Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Bonus & Incentive Schemes Career progression from Customer Service to Management through brilliant training programmes Holiday entitlement that increases with service Cycle to work scheme Free onsite parking Uniform provided - of course! Due to the responsibilities of this role applicants must be over 18. Ready to become a World Class Nights Sales Assistant? Apply through our careers page now. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break. Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.
Night Concierge Northfield £25,948.99 per annum 42 hours per week - 4 days on and 4 days off, 8pm 8am Our well-established client are currently seeking a Night Concierge to join the business on a permanent basis. The successful candidate will be responsible for providing security cover at all times while also supporting residents and visitors with any customer service support, working closely with the housing management team where necessary. Our client are seeking a candidate with prior security/concierge experience, working with vulnerable individuals. In return, our client can offer a friendly working environment and opportunity to further develop knowledge and skills within this sector. Please note, candidates are required to hold COSHH and First Aid Qualifications. Key Duties: Responsible for providing security cover and at times low level of housing related support to adults / young people living in supported or general needs accommodation as assigned. During the night and day, you will ensure that the premises are secure, monitoring the CCTV, enforcing policies and procedure, maintaining accurate / timely incident logs, liaising with the Emergency Services. Dealing with enquiries, communicating messages, collecting rent and service charges, completing health and safety checks, cleaning communal areas when required to ensure the safety of the building and residents. You will assist in delivering a customer focused support and housing management service to our tenants within a safe and secure environment, communicating and interacting with tenants, resolving or signposting where appropriate. To ensure a customer friendly service is afforded to all tenants and visitors, providing. general advice and assistance where appropriate or arranging appointments. To provide access to all communal areas when required or within the specified times. To provide internal and external security patrols throughout the project in order that all residents and their visitors are safe and can observe a physical point of contact. Patrol the building and grounds at the times specified and respond to any noise, unwanted behaviour and / or defects. Duties include, but are not limited to: Dealing with and recording any anti-social behaviour including neighbour disputes, taking account of service users' vulnerability and, where necessary carry out risk assessments and implement any actions to minimise the risk. Undertaking, in emergencies, minor repairs or contacting the required resource to handle other emergency repairs. Where there is any danger of damage to the fabric of the building from third parties, contacting the relevant authorities. Responsible for ensuring that the security system (CCTV) in place is operated in accordance with procedures. Providing accurate detailed reports throughout the shift, recording all significant information within the handover document, to ensure day staff are informed of any relevant information / incidents, which may feed into the main support plan. Responding and recording any faults, repairs or defects as specified ensuring any faults / repairs are promptly reported to the Maintenance Team. Ensuring all residents and their visitors sign in and out of the building. Required Skills & Experience Prior experience in a security or concierge role is preferred. Prior experience working with vulnerable individuals is required. Excellent written / oral communication skills. Excellent recording and observation skills Confident and able to deal with difficult situations in a calm/resilient and competent manner. Able to make decisions in relation to rules and regulations without supervision. Able to evaluate appropriate responses to both internal and external communication. To be selfmotivated and able to work in a pressurised environment with minimal supervision. Able to work as a member of a team or alone Good interpersonal skills- to develop a relationship of trust with residents and encourage and motivate them. To be attentive to emotional clues, be a good listener, understanding the relationship between feelings and behaviour. To be able to prioritise and plan effectively. Sympathetic to the needs of ex-offenders and homeless persons and have a commitment to encouraging residents to become more independent. A working knowledge of the issues faced by disadvantaged / vulnerable people. To demonstrate experience of working with and supporting other staff to deliver a high-quality support service to residents and service users. COSHH training qualification & First aid at work qualifications. The Offering : 42 hours per week - The night concierge will work 4 days on and 4 days off, so some weeks they would be doing 3 days and some 4 based on that it works out to be 42 hours per week however each shift is 12 hours. 8pm start and 8am finish. £25,948.99 per annum Company benefits package. If you believe you are a perfect candidate for this role and wish to discuss the details in more depth, please get in touch today! Ashleigh Winfield