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Service Desk Co-Ordinator £23k - £25k Nelson, Lancashire The Role: Do you have the organisational skills to keep a busy service desk running smoothly? Are you adept at communicating with both customers and engineers to ensure top-notch service delivery? If so, we have an exciting opportunity for you. As a Service Desk Co-Ordinator at APT Controls, you'll be the linchpin in our service delivery, ensuring that every customer receives the attention and service they deserve. The role is based FT in the office 08:15 16:45 Mon Thurs and 08:15 15:45 Friday. Key Responsibilities: Regular communication with existing customers to maintain and build relationships. Handling incoming calls and performing general administrative duties. Ensuring adherence to all service processes and procedures. Managing orders from start to finish, including post-service follow-up. Keeping customers informed about lead times and order progress. Working closely with other departments to troubleshoot customer issues. Coordinating site services, jobs, and visits between customers and engineers. Organising travel, accommodation, and other requirements for engineers. Maintaining accurate and up-to-date paperwork for each site visit. Keeping the engineer calendar updated with new bookings. Arranging external services as needed. Using the SAGE system to keep all details current. Providing updates and forecasts to the line manager. The Company APT Controls, part of the NVM Group, is dedicated to providing innovative solutions and exceptional service in the controls industry. We pride ourselves on our commitment to quality and our ability to meet our customers' needs. The Benefits 21 days holiday plus bank holidays and Christmas shutdown. Full product training and opportunities for professional development. The Person Confident and skilled in communication across various platforms. Highly organised with meticulous attention to detail. Proficient in time management. Experienced with Sage/Microsoft Office, though training is provided. Ideally, someone with planning experience. Apply now to become the Service Desk Co-Ordinator at APT Controls Ltd and join our team in delivering excellence.
Your new company A respected business based in Colne, who have developed an excellent reputation for their specialist products, are looking to recruit an experienced Finance Officer to join their team on a full time and permanent basis. Your new role In your new role as Finance Officer, you will be reporting to the MD and have a varied, well-rounded job involving all elements of transactional accounting. You will be responsible for daily and monthly bank reconciliations for UK and foreign currency accounts, month-end reconciliation and processing BACS and international payments. Your role will include purchase ledger, processing supplier invoices and reconciling and posting monthly credit card statements. You will process all employee expenses, reconcile supplier statements and deal with any issues. Credit control will also form part of your role, where you will liaise with customers via all forms of communication channels, posting invoices and credit notes. You will assist with the month end including accruals, prepayments, journal postings and VAT returns. This is a full time role working Monday to Friday, 8:30am-5:00pm. What you'll need to succeed As a successful candidate, you will have experience of working in a similar role previously, with a good understanding of accounting principles. You will have working knowledge of purchase ledger, sales ledger and credit control, with a desire to expand your skill set and progress with this growing business. A good understanding of Excel is essential, with vlookups and pivot tables as a minimum. Experience of Sage is highly desirable. What you'll get in return In return for this, you will be offered a generous benefits package including a salary up to £28,000. Alongside this, your package will include enhanced holidays, pension, onsite parking, excellent amenities, newly refurbished offices with an excellent location. You will join a solid team, with high staff retention rates and the opportunity to progress. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk