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SER are currently working alongside a Mental Health Service based in the Basildon, Essex area who are currently seeking a Night Concierge to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery. Position: Night Concierge (Mental Health) Location: Basildon, Essex Contract: Permanent - 40.25 hrs per week, across a 7-day rota, as agreed by management. Shifts: 3 shifts one week, 4 shifts the next Salary: £25,183.62pa Closing Date: Monday 6th May 2024 Short Listing: On or before Tuesday 7th May 2024 Interview: Face to Face interviews will take place on 15th & 16th May 2024 About this role: The Night Concierge has responsibility and will provide visiting support as well as first contact, safeguarding, and support to the clients at night in the West Essex services. The post-holder will be responsible for dealing with emergencies, carrying out Health and Safety checks, and communicating any concerns or events to the out of hours On Call Manager. At times this will be a lone working position and at other times there will be support from other night staff. To provide visiting overnight waking cover at various schemes across Essex services and be the first point of contact for clients during the night To maintain the safety and security of clients and to provide visiting service throughout the night shift. Undertake regular Health and Safety checks, monitoring the CCTV system and addressing challenging behaviour effectively To maintain a full and accurate log of events, report on incidents, record contact with clients and report any maintenance issues To take immediate appropriate action in the event of an emergency To make contact with emergency services and the on-call manager. To ensure a safe and healthy environment for clients in line with role and responsibilities. Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development. Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff. Attend and participate in team meetings and other meetings where applicable. Engage with clients within established boundaries in order to build rapport. Provide practical support to clients throughout the night shift. Be responsive to the presentation of clients and take reasonable precautions to manage risk, including deescalating and seeking appropriate assistance when necessary from emergency services. To act as a triage service for the On-call service Essential Requirements: Able to respond to and interact effectively with clients, including when faced with challenging or difficult behaviour Experience of working with adults with enduring mental health needs or a similar field Able to work flexibly across 7 days a week on a shift rota basis Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2022 - 2024. This Mental Health Service cares passionately about all aspects of their staff's working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people. If you would like to join this amazing team, please send your CV along with a cover letter. This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.
Support Worker - Supported Living / Mental Health - £25k to £27k allowances excellent benefits - SE London This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £25k, reviewed to £27k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South West London REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients at a time. Must be living in UK, with full rights to work in the UK. Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a high support female supported living environment. Great administration and organisation skills. Experience of working with caseloads of clients. Experience in using Customer Relationship Management systems and databases. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. Maintain full and accurate records using the relevant reports. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.
Job Title: Support Worker Location: Ingatestone Essex Salary: £16 - £18 per hour depending on shift times Job Type: Full Time, Permanent Part time hours are available for this role Job Ref ZB003 About Us: We are a Case Management company, commissioned to provide supervision and management to staff who are employed by the person they work for. When you join a team working with Ben Holden Ltd, you will receive excellent support from a specialist Case Manager and Registered Manager, access to exceptional training to develop your professional knowledge and expertise, and the benefit of forming a meaningful relationship with the person you will be working with, to make a real difference to their life. The Role: We are looking to expand Robbie's current team to support his busy and active life. These positions are within a friendly team who provide Robbie with day and night-time support. Robbie lives in an adapted property with his parents and siblings. He attends a specialist school as a day student, Monday to Friday Robbie is a 13-year-old boy you sustained a brain injury at the time of his birth. He has a diagnosis of Cerebral Palsy, Epilepsy and Autistic Spectrum Disorder. Robbie receives nutrition and hydration via gastrostomy (feeding tube). He is hearing impaired and is reliant on hearing aids. Robbie uses Makaton Sign Language. He is a wheelchair user and is a reliant on medication daily and in emergency situations Robbie can at times exhibit some challenging behaviours when overwhelmed or frustrated and needs understanding and kind support workers to be responsive to his needs. Training will be provided Robbie enjoys YouTube and playing with his virtual reality headset. He loves messy play and using his trampoline. Robbie enjoys visiting theme parks with his family. He requires full adult support to access activities, meet his needs and to ensure his safety Roles and Responsibilities: To support Robbie in maximising his ability to participate in meaningful activities of daily living. To promote Robbie's independence To meet Robbie's personal care and hygiene needs. To include washing, dressing, skin, teeth, hair, and nail care To ensure that Robbie's nutrition, hydration, and medication needs are met. Following care plans with precision To enable and promote pursuing therapeutic and leisure activities for Robbie both at home and in the community Hours: Various hours and shifts available including a waking night or daytime shifts either in the mornings or evenings. Hours and shifts can be discussed at interview Term Time Weekdays 6:00 until 9:00 and then 15:00 until 20:30 Term Time Night Shifts - Sunday to Thursday 20:00 until 6:15 - Sleep in shifts to be the same Weekend days and School Holiday's weekdays 08:15 to 20:30 - Split shifts Night-time Support at Weekends - Friday and Saturday and school holidays 20:15 - to 8: 30 - Sleep in shifts to be the same Experience And Skills: Full clean driving licence and willing to undergo training to drive Robbie's wheelchair accessible vehicle Willingness to learn or already possess some experience and knowledge of cerebral palsy and working with young people with complex health needs and behaviours that challenge Robbie and his family have a positive attitude and a zest for life, they value support workers who are friendly and positive, and who are willing to support them both at home and in the community Support workers will also need to respect their privacy Experience of working in a family home is an advantage Use of safe moving and handling practices and a willingness to refresh skills and learn further Ability to keep accurate care records Follow local policies and procedures BHL is committed to the protection of individuals from avoidable harm and abuse. This role is exempt from the Rehabilitation of Offenders Act, and it is a criminal offence for people who are barred from working in regulated activity to apply for this role. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Social Worker, Support Worker, Enabler, Carer, Care Support Worker, Support Coordinator, Care Coordinator, Social Worker, Young Persons Advisor, Support Assistant, Support, Residential Care Worker, Care Assistant, , Care Helper, Healthcare Assistant, Support may also be considered for this role.