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Night Concierge Northfield £25,948.99 per annum 42 hours per week - 4 days on and 4 days off, 8pm 8am Our well-established client are currently seeking a Night Concierge to join the business on a permanent basis. The successful candidate will be responsible for providing security cover at all times while also supporting residents and visitors with any customer service support, working closely with the housing management team where necessary. Our client are seeking a candidate with prior security/concierge experience, working with vulnerable individuals. In return, our client can offer a friendly working environment and opportunity to further develop knowledge and skills within this sector. Please note, candidates are required to hold COSHH and First Aid Qualifications. Key Duties: Responsible for providing security cover and at times low level of housing related support to adults / young people living in supported or general needs accommodation as assigned. During the night and day, you will ensure that the premises are secure, monitoring the CCTV, enforcing policies and procedure, maintaining accurate / timely incident logs, liaising with the Emergency Services. Dealing with enquiries, communicating messages, collecting rent and service charges, completing health and safety checks, cleaning communal areas when required to ensure the safety of the building and residents. You will assist in delivering a customer focused support and housing management service to our tenants within a safe and secure environment, communicating and interacting with tenants, resolving or signposting where appropriate. To ensure a customer friendly service is afforded to all tenants and visitors, providing. general advice and assistance where appropriate or arranging appointments. To provide access to all communal areas when required or within the specified times. To provide internal and external security patrols throughout the project in order that all residents and their visitors are safe and can observe a physical point of contact. Patrol the building and grounds at the times specified and respond to any noise, unwanted behaviour and / or defects. Duties include, but are not limited to: Dealing with and recording any anti-social behaviour including neighbour disputes, taking account of service users' vulnerability and, where necessary carry out risk assessments and implement any actions to minimise the risk. Undertaking, in emergencies, minor repairs or contacting the required resource to handle other emergency repairs. Where there is any danger of damage to the fabric of the building from third parties, contacting the relevant authorities. Responsible for ensuring that the security system (CCTV) in place is operated in accordance with procedures. Providing accurate detailed reports throughout the shift, recording all significant information within the handover document, to ensure day staff are informed of any relevant information / incidents, which may feed into the main support plan. Responding and recording any faults, repairs or defects as specified ensuring any faults / repairs are promptly reported to the Maintenance Team. Ensuring all residents and their visitors sign in and out of the building. Required Skills & Experience Prior experience in a security or concierge role is preferred. Prior experience working with vulnerable individuals is required. Excellent written / oral communication skills. Excellent recording and observation skills Confident and able to deal with difficult situations in a calm/resilient and competent manner. Able to make decisions in relation to rules and regulations without supervision. Able to evaluate appropriate responses to both internal and external communication. To be selfmotivated and able to work in a pressurised environment with minimal supervision. Able to work as a member of a team or alone Good interpersonal skills- to develop a relationship of trust with residents and encourage and motivate them. To be attentive to emotional clues, be a good listener, understanding the relationship between feelings and behaviour. To be able to prioritise and plan effectively. Sympathetic to the needs of ex-offenders and homeless persons and have a commitment to encouraging residents to become more independent. A working knowledge of the issues faced by disadvantaged / vulnerable people. To demonstrate experience of working with and supporting other staff to deliver a high-quality support service to residents and service users. COSHH training qualification & First aid at work qualifications. The Offering : 42 hours per week - The night concierge will work 4 days on and 4 days off, so some weeks they would be doing 3 days and some 4 based on that it works out to be 42 hours per week however each shift is 12 hours. 8pm start and 8am finish. £25,948.99 per annum Company benefits package. If you believe you are a perfect candidate for this role and wish to discuss the details in more depth, please get in touch today! Ashleigh Winfield
A fantastic opportunity for a personable Night Manager to join our client, a luxury residential community in Windsor. Working four nights on/ four nights off, the successful candidate will be a key part of the front of house team as the residents' first point of contact and is responsible for night-time security and building management. Salary - £27,375 per annum Hours - 8pm - 8am (four nights on/ four nights off) Location - Windsor Please note this role is subject to a DBS check. Key Responsibilities: Monitor CCTV equipment. Patrolling premises regularly. Occasional bar work - including serving, tidying and restaurant table set up after dinners. Set up/ breakdown of furniture pre and post events. Report on any irregularities, record observations, information, occurrences and surveillance activities. Ensure bins are rotated / taken up on correct nights before collection. Investigate disturbances. Answer Warden Call and attend apartments to assess situation and take action according to company policy. Check communal areas for any repairs and either fix/ record/ report. Perform light night-time housekeeping duties such as wiping, dusting and general tidying, check/ change lightbulbs. Ad-hoc administration tasks. Welcome visitors by greeting them in person or on the telephone; answering or referring enquiries. Assist residents with queries. Keeping front desk tidy and presentable. Ensure deliveries and post is distributed according to company guidelines. Deal with complaints or problems and escalating when necessary. Be prepared to work additional hours if required. Other duties as required. Key skills: Customer-focused with a personable attitude. Proven work experience as a security guard or relevant position. Ability to operate detecting systems and emergency equipment. Excellent knowledge of public safety and security procedures/ protocols. Surveillance skills and detail orientation. Good verbal and written communication skills. Proficiency in English (oral and written). Integrity and professionalism. Excellent communication and problem-solving skills. Ability to remain calm under pressure. Health and Safety qualification eg IOSH Supervising Safely. First Aid training is desirable. Please note this role is subject to a DBS check. Hold a current UK-valid driving license. Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
A fantastic opportunity for a personable Night Manager to join our client, a luxury and prestigious residential community in Windsor. Working four nights on/four nights off, the successful candidate will be a key part of the front of house team as the resident's first point of contact and is responsible for night-time security and building management. Hours - 8pm - 8am (four nights on/ four nights off) Location - Windsor Please note this role is subject to a DBS check. Key Responsibilities: Monitor CCTV equipment. Patrolling premises regularly. Occasional bar work - including serving, tidying and restaurant table set up after dinners. Set up/ breakdown of furniture pre and post events. Report on any irregularities, record observations, information, occurrences and surveillance activities. Ensure bins are rotated / taken up on correct nights before collection. Investigate disturbances. Answer Warden Call and attend apartments to assess situation and take action according to company policy. Check communal areas for any repairs and either fix/ record/ report. Perform light night-time housekeeping duties such as wiping, dusting and general tidying, check/ change light bulbs. Ad-hoc administration tasks. Welcome visitors by greeting them in person or on the telephone; answering or referring enquiries. Assist residents with queries. Keeping front desk tidy and presentable. Ensure deliveries and post is distributed according to company guidelines. Deal with complaints or problems and escalating when necessary. Be prepared to work additional hours if required. Other duties as required. Key skills: Customer-focused with a personable attitude. Proven work experience as a security guard or relevant position. Ability to operate detecting systems and emergency equipment. Excellent knowledge of public safety and security procedures/ protocols. Surveillance skills and detail orientation. Good verbal and written communication skills. Proficiency in English (oral and written). Integrity and professionalism. Excellent communication and problem-solving skills. Ability to remain calm under pressure. Health and Safety qualification eg IOSH Supervising Safely. First Aid training is desirable. Please note this role is subject to a DBS check. Hold a current UK-valid driving license. The benefits of being a temporary worker through Bucks & Berks Recruitment: A friendly and supportive temps' team; we are here to answer any questions and support you in your role. Weekly pay, no more counting down the days until your monthly payday! As a temporary candidate you will receive a Costa gift voucher on your 13th consecutive week worked! Holiday pay on top of your hourly rate. A flexible approach to working, you are in control of when you are available to work. Fantastic experience and opportunities with large and small businesses across the Thames Valley region. Gain insight in a variety of departments and organisations, a great way to discover the work you enjoy and the company structures that work for you. Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.