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Our client is currently seeking an experienced Night Concierge to join their team at a luxury development in South West London. The shift pattern will be 4 on 4 off 7pm- 7am The salary available is £25,000 pa Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager in a timely manner. Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. Please allow 2 weeks for applications to be processed, if you do not hear back in that time then you should assume you have been unsuccessful
Our client is currently seeking an experienced concierge to join the team at a luxury development in West London. The shift pattern will be 4 days on and 4 days off with working hours 7pm - 7am. Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager in a timely manner. Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Night Concierge Northfield £25,948.99 per annum 42 hours per week - 4 days on and 4 days off, 8pm 8am Our well-established client are currently seeking a Night Concierge to join the business on a permanent basis. The successful candidate will be responsible for providing security cover at all times while also supporting residents and visitors with any customer service support, working closely with the housing management team where necessary. Our client are seeking a candidate with prior security/concierge experience, working with vulnerable individuals. In return, our client can offer a friendly working environment and opportunity to further develop knowledge and skills within this sector. Please note, candidates are required to hold COSHH and First Aid Qualifications. Key Duties: Responsible for providing security cover and at times low level of housing related support to adults / young people living in supported or general needs accommodation as assigned. During the night and day, you will ensure that the premises are secure, monitoring the CCTV, enforcing policies and procedure, maintaining accurate / timely incident logs, liaising with the Emergency Services. Dealing with enquiries, communicating messages, collecting rent and service charges, completing health and safety checks, cleaning communal areas when required to ensure the safety of the building and residents. You will assist in delivering a customer focused support and housing management service to our tenants within a safe and secure environment, communicating and interacting with tenants, resolving or signposting where appropriate. To ensure a customer friendly service is afforded to all tenants and visitors, providing. general advice and assistance where appropriate or arranging appointments. To provide access to all communal areas when required or within the specified times. To provide internal and external security patrols throughout the project in order that all residents and their visitors are safe and can observe a physical point of contact. Patrol the building and grounds at the times specified and respond to any noise, unwanted behaviour and / or defects. Duties include, but are not limited to: Dealing with and recording any anti-social behaviour including neighbour disputes, taking account of service users' vulnerability and, where necessary carry out risk assessments and implement any actions to minimise the risk. Undertaking, in emergencies, minor repairs or contacting the required resource to handle other emergency repairs. Where there is any danger of damage to the fabric of the building from third parties, contacting the relevant authorities. Responsible for ensuring that the security system (CCTV) in place is operated in accordance with procedures. Providing accurate detailed reports throughout the shift, recording all significant information within the handover document, to ensure day staff are informed of any relevant information / incidents, which may feed into the main support plan. Responding and recording any faults, repairs or defects as specified ensuring any faults / repairs are promptly reported to the Maintenance Team. Ensuring all residents and their visitors sign in and out of the building. Required Skills & Experience Prior experience in a security or concierge role is preferred. Prior experience working with vulnerable individuals is required. Excellent written / oral communication skills. Excellent recording and observation skills Confident and able to deal with difficult situations in a calm/resilient and competent manner. Able to make decisions in relation to rules and regulations without supervision. Able to evaluate appropriate responses to both internal and external communication. To be selfmotivated and able to work in a pressurised environment with minimal supervision. Able to work as a member of a team or alone Good interpersonal skills- to develop a relationship of trust with residents and encourage and motivate them. To be attentive to emotional clues, be a good listener, understanding the relationship between feelings and behaviour. To be able to prioritise and plan effectively. Sympathetic to the needs of ex-offenders and homeless persons and have a commitment to encouraging residents to become more independent. A working knowledge of the issues faced by disadvantaged / vulnerable people. To demonstrate experience of working with and supporting other staff to deliver a high-quality support service to residents and service users. COSHH training qualification & First aid at work qualifications. The Offering : 42 hours per week - The night concierge will work 4 days on and 4 days off, so some weeks they would be doing 3 days and some 4 based on that it works out to be 42 hours per week however each shift is 12 hours. 8pm start and 8am finish. £25,948.99 per annum Company benefits package. If you believe you are a perfect candidate for this role and wish to discuss the details in more depth, please get in touch today! Ashleigh Winfield