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Night Manager Role / Concierge We are looking for a Night Manager to run a small family, 30-bedroom Boutique Hotel in London W2 Bayswater (accomodation included). Salary: Up to £20,000 per annum Hours - 48per week 17.00pm to 22.00 pm 6 days a week, must live in 22.00pm to 08.00 am Holiday: 28 days paid holiday Pension: Employer pension contribution Job Summary A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that our Guests have an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Serve as a point of contact for Guests Complete Night Audit duties Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel Manage, record and promptly resolve issues or emergencies that arise Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail Good level of IT proficiency Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities: ? Previous experience in the hotel industry ? Previous experience with Front Office Management Systems ? Previous experience with cash handling