As a Lifeline Adviser (Nights) for our client you will need to be able to provide high standards of customer service to a wide range of customers by actively listening to and understanding the details of each contact, assessing and processing customer contact telephone calls for an emergency response, in line with individual customer contractual requirements.
In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame.
As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service.
Benefits: 25 Days Holiday BH, Overtime Available, Company Van, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK
We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability.
You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans.
The Team is the Group's independent 2nd line assurance function with a remit to undertake compliance, control, and risk-based assurance activities across all areas of the business, and this role is a pivotal to the Team's success as it takes day-to-day responsibility for supporting and delivering across many aspects of our annual risk assurance plan.
This is a fantastic opportunity to join the Markerstudy Group Assurance Team as an Assurance Analyst.
You'll work closely with other members of the team including Risk Assurance Managers who will lead on review activity.