Provide first and second line technical support to end-users via phone, email, and in-person.
General
The IT Support Engineer will be responsible for providing first and second line technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
Our Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our IT support team.
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.
Willmott Dixon is looking for an experienced Infrastructure Engineer, specialising in Networks, to join our busy in-house Infrastructure team.
This an exciting time to join the Infrastructure team which has recently been absorbed into our Service Operations team, leading to a more collaborative approach which is proving beneficial to the team and the wider business.
Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role.
A well-established MSP of 15 years are now actively looking for 2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience.
Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base of roughly 65 SMEs.
It's a flat structure, meaning that you'll get plenty of exposure to business-critical escalated tasks.
We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
Our unwavering commitment to efficiency is evident in our focus on delivering solutions that are not only clear and concise but also highly effective, ensuring our services consistently uphold the highest standards.
This is a French speaking roleIn our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA.
The position will involve some travel therefore a drivers licence is required.
Joining a global organisation, you will be a member of an international team located at their St Albans office.