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The ideal candidate for this position will have at 2 or more years' experience within IT Support. This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation. Key responsibilities: First point of contact for users seeking assistance over the phone or email Qualify and document the issues raised Support requests which relate to all technology including: Workstations Servers Printers Networks Specific hardware and software. Provide on-site support for networks and applications Escalate any issues that you can not resolve to 3rd Line Support Manage and prioritise the Ticketing system Provide remote and telephone support for users across the UK. Desirable skills and experience: Windows 7,8 & 10 Administration & Support Router configuration Active Directory Administration, new user setups (User Accounts, O365 Mailboxes) Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan's Understand cabling needs for IT/Telephone System Jobs Strong communication and customer service skills Ability to quickly learn new applications and technologies Able to install, configure, upgrade and relocate PC hardware, software and print devices Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving Experience of PC hardware troubleshooting and problem solving Microsoft Office applications.