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Euro Systems are one of the UK's leading independent IT providers. They are based in Glasgow with offices across the UK. They pride themselves on providing first class IT support and telecommunication solutions for their clients. They are now looking for a passionate Network Engineer Apprentice to join their supportive IT team within a helpdesk role! As an apprentice, you will join their teams of support engineers where you will assist in troubleshooting customers problems remotely and face to face. During the apprenticeship, you will gain first-class mentoring and support from industry professionals to help you grow into an all-round support specialist! Responsibilities: Your day to day will centre around the helpdesk and supporting customers issues such as backups, email support and password resets Visiting customers sites to assist with installs and break fix troubleshooting Working from our workshop to build PC's / servers and fixing when required Problem-solving Network troubleshooting Network segmentation Providing top class customer service and support What do they need from you? Passionate personality Excellent communication skills (verbal and written) Tech-savvy Outgoing attitude Eagerness to learn and show initiative Team player Salary: £16,500 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: 22 days holiday bank holidays Training bonus Pension scheme Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on.... Client Details A highly respected Technology business. Description You will be reporting to the Application Support Manager and working collaboratively within the service team providing top class customer service at all times. This role comes with a competitive salary of up to £40,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working (3 days in office / 2 days at home), Career Development and a Health Care Cash Plan and much more! If this sounds interesting to you, please read on..... What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting with the triage and escalation of issues. Exposure to taking and handling of inbound calls. Handling of tickets ensuring they are kept up to date at all times. Out of hours calls to support both overnight and weekends as and when required to customers (rota based). Profile The Successful Applicant: This is a great role for someone from a Service Desk or IT Support background looking to take their next step and learn a whole host of new skills: Service Desk exposure would be highly advantageous. Excellent communication and teamwork skills. Adaptable to fast paced and ever-changing environments. Have the ability to work collaboratively within the Application Support team. Experience with BI tools, Jira, Zendesk and Supplier Management would all be a strong advantage. A Full UK Driving Licence with access to a vehicle. Job Offer What's on offer: Competitive Salary of up to £40,000 including on call allowance DOE. Excellent working environment with lots of on-the-job learning. Health Cash Plan. Hybrid Working - 3 days on site. Career Development. AND MUCH MORE!! Please note - this role requires a Full UK Driving Licence for occasional Client site visits. If this opportunity sounds exciting to you hit APPLY NOW before it's too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.