To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
My client is looking for a Dedicated IT Helpdesk Support Wto join their fast-paced growing organisation!
As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
Are you ready to step into an exciting opportunity with a global SaaS organisation?
We are looking for someone with experience of Active Directory, Windows Server, Anti-Virus and ideally Intune with maintenance of Laptops, mobile devices, printers and overall support to users.
You will be working with a team to provide 1 st -2 nd line support to users, take ownership of asset management and provide an overall high quality support services across the business.
Required Skills and Experience
Experience working within an IT Support environment as part of a team, taking ownership of issues and seeing through to resolution.
We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.
Job Responsibilities
Provide initial 1st line technical assessment and support.