WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure's.
Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount.
WhiteSpider believes its success is down to its team, and as such skillsets are paramount.
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
This role is a fantastic opportunity for an someone with an in depth knowledge and experience with network technologies, such as: Cisco Meraki, LAN, WAN, SD-WAN, WLAN and Firewalls.
You will work closely with the architecture team and Senior Infrastructure Managers to delivery network and infrastructure improvement programmes with budgets of £1m.
This client is a highly prestigious business with over 160,000 employees, that is investing heavily within technology - including AI and robotics.
Seeking a strong and influential specialist in Workplace and Collaboration Technologies, with expertise in M365, End User Device Services, and Platforms including VDI.
The ideal candidate will possess robust domain security knowledge and the capability to lead and influence technology decisions.Your new role
We are seeking a Network Engineer to ensure effective and resilient support for our clients Critical Systems, both during and outside office hours, without disrupting day-to-day IT tasks (BAU) and digital project workloads.
This role has become available due to internal promotion, aiming to foster a proactive culture of continuous improvement and resilience within the team.
General
As a member of the Trust's infrastructure team, the Networks Engineer will serve as a senior authority on the network (WAN and LAN), reporting to the Delivery Assurance Officer.