Senior Business Process Lead (Process Development Manager)
Opportunity: We are seeking a dynamic and experienced Senior Business Process Manager to spearhead our clients process mapping and improvement team, creating best in class process analysis and development.
Sitting as part of the wider IT and Digital team, this pivotal role involves leading a dedicated team of process modellers and improvement analysts to design and refine the organisational process blueprint.
You must be dynamic and enthusiastic in your approach, computer literate and an excellent communicator who is able to work to a high standard in a fast-paced environment.
Essentially you will have proven experience in the automotive industry, coming from a parts, engineering, or service background.
This requires multi-tasking and flexibility in your approach along with customer satisfaction and professional representation.
You must be agile and demonstrate confidence to operate efficiently in a fast-paced environment working in a job time allocation with a focus on managing a team of technicians and producing compliant and high-quality workmanship.
You must have knowledge of all aspects of Health & Safety, including and understanding the provisions of PPE and Risk Assessments.
About You
You must have extensive understanding of the accident repair industry, vehicle legislation and trade practices as an MET, Panel or Paint Technician, from an accident repair background with ideally workshop controller or supervisory experience.