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Job Title: Housing Officer Contract Type : Fixed term until March 2025 Salary : £ 33,487.46 (£35,168.63 is achieved after 12 months successful performance in the role) Working Hours : Full time 35 hours per week Working Pattern : Monday to Friday/Hybrid Location: Sefton, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer You will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. This will be delivered through flexible, self-led and resourceful processes that enables the front-line worker to put customer first. About you We are looking for someone with: Proven track record of delivering a high -quality customer service function, preferably in the housing sector. Effective stakeholder management, both internally and external to the organisation. Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. Why Riverside? At Riverside, we're a housing association with a difference enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal & external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies. Accountable for patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits. Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure. Other Information You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis. You will undertake regular training to enable you to deliver your role safely. From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager. Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate. Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. Work collaboratively with a range of stakeholders to deliver customer...
Job Title: FRA Validator (North) Contract Type: Permanent Salary: £47,413.69 (£49,881.62 is achieved after 12 months successful performance in the role) Working Hours: Full time 35 hours per week Working Pattern: Monday to Friday/Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a FRA Validator (North): You will implement robust quality control and validation for our in-house fire risk assessment department for low/medium risk buildings and outsourced high-risk buildings and build confidence in the quality of the services being provided. Ensure all fire risk assessment for life safety, are suitable and sufficient, consistently completed to a high standard and compliant with the requirements of the Fire Safety /order and are certified by a competent person. About you We are looking for someone with (to be taken from essential criteria) Demonstrate meet the nationally recognized Competency Criteria for Fire Risk Assessors from the Fire Sector Federation or similar and meet the requirements of a FRA validator Extensive experience of undertaking fire risk assessments, with experience in residential fire risk assessments and experience validating FRAs. Knowledge and experience in the application of quality assessment frameworks and techniques. Experience of Working as a fire risk assessment for residential housing and care and support schemes and evidence of applying PAS 79. Ability to carry out site visits and physical inspections of work, including accessing loft spaces by means of ladders Why Riverside? At Riverside, we're a housing association with a difference enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deputize as the lead named person with responsibility and delegated authority to validate documented fire risk assessments on behalf of the Certificated Organization and Maintain a list of all validators Support the implementation and review of an effective Fire risk Assessment Validation /procedures of all fire risk assessments completed in hour undertake fire risk assessment validations for internal and external FRA and provide feedback from the validation process to the sub-contractor/inhouse staff and agree changes to the assessment report shall with their permission. Support the timely program of desktop validations and on-site audit of risk assessment work carried out by each risk assessor when first employed and then repeated annually. The on-site audit shall comprise either an observed assessment of a premises undergoing assessment, or a review of a site previously assessed, witnessed assessments and post FRA site reviews Support the implementation of procedures for inherently low risk premises (i.e. identical premises and the assessments are carried out by the same assessor).for alternative approach to validating every report. All premises which are medium or high risk must be subject to validation Maintain a record of your validation process for each fire risk assessment report. The records shall contain, as a minimum, the unique identifier of the assessment; the name of the premises; the name of the assessor; then name of the validator; the date of the assessment; the date of the validation; brief details of any significant errors and omissions where clarification was necessary Support the Co-ordination any external surveillance audits with 3^rd party accreditation for organization Implement a procedure to retain all evidence gathered during the fire risk assessment including; observations, notes, photographs, copies of documents and information gained from third parties and ensure that it is maintained in a secure and accessible condition for all risk assessors Undertake desktop audits for a sample of fire risk assessment carried out on the detailed notes and gathered evidence during the assessment i.e. observations, notes, photographs, copies of documents and information gained from third parties.Support the commission and facilitate all external 3rd party assurance audits and internal business...