The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association based in Tower Hamlets.
You'll ensure the clients housing estates are places that their residents want to live, you'll work in a rewarding environment supporting customers and preventing anti-social behaviour.
You will be required to
carry out neighbourhood management of properties in located in East London, includes completing home visits/estate inspections/fire risk assessments.
To provide a personal holistic housing management service to a key group of residents.
Your work will support the Resident Promise, working alongside residents you will be an advocate on their behalf within the organisation to support excellent service delivery.
Our client is a leading Housing Association based in East London.
We are working with a social housing provider who are looking to recruit a Neighbourhood Officer for a 3 month contract with possibility of extension.
Working on a hybrid basis with the requirement to attend the office a couple of time a week, you will manage your own diary providing a comprehensive housing management service to customers is your designated area.
Using your previous experience from working in the sector, you daily duties will include:
be responsible to service to a patch of properties in the Northwest region covering mainly Cheshire East and Cheshire West areas but also offering support to the other regions across including Warrington, Bolton, Manchester.
carry out customer visits on behalf of central teams including, gas visits, arrears visits, Sign ups, Tenancy breaches, tenancy reviews and Mutual Exchanges.
You will be responsible for the day- to- day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues.
Tenancy Enforcement Officers provide a comprehensive, high quality, customer focused range of front- line services to our residents.
This will be an office based role Monday to Friday with no option of Hybrid working.
A highly visible, uniformed patrolling officer with specific community liaison/involvement, public reassurance either on response teams, safer neighbourhood teams, safer school teams, safer town centre teams or safer transport teams.
General
Closing Date: 17th June 2024 at 12:00
Please note that this is a Voluntary role and therefore will be unpaid.
To provide a tailored, resident-focused housing management service within a designated neighbourhood.
Ensuring that tenants and leaseholders are involved in the design and implementation of estate management services to meet individual and neighbourhood requirements.
This will include: Providing effective tenancy management and enforcing tenancy conditions.