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Are you driven, passionate about customer satisfaction, and ready to make an impact? We're seeking a motivated and talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of Rapport Home, engaging with our customers across multiple platforms and ensuring their experience is exceptional. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service. Responsibilities: Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products. Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone. Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively. Execute customer requests across diverse e-commerce platforms with precision and efficiency. Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed. Ideal Candidate: Are you ready to thrive in a dynamic, high-energy environment? We're seeking a talented and highly motivated individual to join our small, yet impactful team. Here's what we're looking for: You're deeply passionate about your role, dedicated to your team's success, and committed to exceeding customer expectations. You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion. Whether interacting internally with colleagues or externally with customers, your communication skills shine, both in written and verbal forms. You approach problem-solving with creativity, always exploring innovative solutions and challenging the status quo. Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously. Experience: Prior experience in a customer service role, demonstrating a track record of delivering exceptional service. Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify) Native-level fluency in English. Working Days: Part-time (Daily mornings, 15-20hrs/week) with scope for longer hours Luton offices (i.e. no remote working) Immediate start available About Rapport Home Furnishings: Learn more about Rapport Home on our website.
Job Title: Customer Service Advisor Location: Luton, Bedfordshire Salary: £23,000 Assignment: Permanent Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation) About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills: Processing sales and sample orders for customers and sales teams Answering high-volume customer and account manager phone calls within 3 rings Responding to customer and account manager emails Providing information on changes to orders (vintages, shortages, delivery dates) Ensuring accurate entry of wines at the right price Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested Processing collections and credits with investigation of correct reason codes Setting up and supporting customers for SwiftCloud online ordering Handling order and other queries Managing complaints and queries Creating ad-hoc reports for customer and sales teams using Excel Cube templates Following business processes for right-first-time delivery Understanding and minimizing mistakes in processes Undertaking special projects to improve department efficiency Manning the incoming email inbox, categorizing messages for team action Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB) Arranging special deliveries (same-day, booking in, reworks, non-standard requirements) Providing second-line support for customer delivery problems and failures Managing ongoing updates of customer delivery instructions and time windows Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch Dealing with returns from LCB and receipting stock Holding stock on the system for approved customers through Paid or Unpaid reserves Processing national orders involving a third-party ordering system Entering, uploading, and managing customer special prices and discounts Managing customer portal pricing for e-procurement systems. Responsibilities Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call. Care about the customer and giving them great service High levels of both accuracy and attention to detail Good communicator both verbal and written - excellent telephone manner Works well under pressure Numerate Team player who works well with others; both in their team and the wider company Able to manage their own workload and prioritise appropriately Problem solver Able to influence others and negotiate a solution Customer centric and strives to do their best for our customers Self-starter, able to use own initiative Embraces and demonstrates Company Values Take some responsibility for own development by highlighting any training or support needs About you GCSE passes in key subjects i.e. Maths, English & highly numerate. Previous experience in customer service role Computer literate - proficient with Microsoft Outlook, Excel and Navision Experience of delivery functions Please apply as soon as possible as interviews are being offered on a rolling basis. Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Our client is actively looking to recruit several Drivers Mate/Warehouse Operative in the Luton area, we are looking for candidates who are motivated, driven and are willing to widen their skills and broaden their experiences to progress in their career. Job Role / Duties: Delivering products to customers homes Handballing heavy products Assisting in the loading of vehicles Checking that all collections& returns are made and are accurate. Completing necessary paperwork Ensuring customers are satisfied before leaving. Dealing with any issues customers may have. Communicating effectively within the workplace Adhering to all health and safety rules and regulations Shifts & Salary: Full time vacancies available Between the hours of 6am -8pm £11.51 per hour To Apply, send an up-to-date CV