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H2H Customer Service Coordinator (Maidenhead) Location: Maidenhead - SL6 4XE (Hybrid 4 days in the office/1 day from home) Working Hours: Monday - Friday: between 08:00 - 20:00 & 1 Saturday per month 09:00 am - 13:00 pm (paid as overtime) Pay Rate: £13.00 Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team based in Maidenhead Full time Our client manufactures specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training programme overseen by our team trainer. Benefits you'll love: Option to work from home 1 day per week Opportunity for overtime paid at an enhanced rate Free on-site parking Onsite canteen including a Starbucks station Onsite gym including a peloton bike Outside seating areas Team social events Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas. Access to employee assistance programmes including financial advice and counselling services Full training provided Pay Rate and Hours (Full time): Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months. 37.5 hours per week. 7.5 hours per day. £13.00 per hour 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75) On call segments (paid as additional, at an enhanced rate) Responsibilities: Provide the highest levels of customer care to both patients and health-care professionals Stock check and arrange patient deliveries via telephone and email Answer patient and stakeholder enquiries, resolving all queries that might arise ? Troubleshoot feeding pumps Use our internal database (CRM system) to place orders and log all patient and health-care professional communication Communicate with internal & external stakeholders by phone & email Manage daily workload as delegated by lead coordinator Requirements: Experience in customer service preferred but not essential IT Proficient Proficient in using two monitors Professional and confident telephone manner Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens) Able to drive or reach site with ease The anticipated length of assignment is 12 months, subject to review after 12 months Randstad acts as an employment business for the supply of temporary workers. Randstad is an Equal Opportunities Employer. By applying for this temporary role your details will be submitted to Randstad. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Job Type: Permanent Store Location: High Street, Maidenhead Hours: 10 hours per week Salary: £12.00 per hour, 25% colleague discount, 28-days annual leave pro rata THE JOB Are you passionate about customer service? Keen to build a Career with the largest UK Health and Wellness Retailer? Then look no further... Our Retail Assistants are the central point of our customer contact and paramount in our business's success, you'll act as a health and wellness ambassador whilst maintaining high store standards and delivering world class customer service. You'll complete our industry-leading retail operational training to become Qualified to Advise across our vast range of products, you can also specialise in areas of interest to you such as sport, nutrition, and beauty. Our products often fly off the shelves but sometimes they need a helping hand, we offer monthly colleague incentives around key items to encourage promotion. THE PERSON As an entry level role, we don't require prior retail experience whilst advantageous we just ask that you have: The ability to work well within a team. A compassionate and consultative approach to customers A positive attitude and driven nature A passion and enthusiasm for our products Basic IT skills to use the in-store technology. We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B. Wellness begins with you, start your journey today. THE COMPANY At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally. #DNI