My global pharmaceutical client, based in Berkshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
You'll help with frame adjustments, repairs, and fittings.
Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
At Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs.
Our values centre around being kind, being respectful and being determined, and our visitors regularly comment on this.
Cox Green is a well-established co-educational Academy, situated in the heart of the community of Cox Green, Maidenhead.
We have been graded "good" by Ofsted and are oversubscribed year on year; testimony to the high quality of teaching and learning and fantastic enrichment programme we provide.
Are you a proactive, detail-orientated individual with excellent organisational skills and a love for delivering exceptional customer service?
From managing office schedules and coordinating meetings to handling important correspondence and assisting with a variety of administrative tasks, you'll be at the heart of our organisation.
You'll join a role that will support our executive office, providing essential support to our leadership team, and ensuring a smooth day-to-day of operations.
Hybrid role - office three days a week Monday/Tuesday/Thursday Maidenhead- WFH 2 days a week.
Must have HR experience and have worked as part of a busy HR team.
The job holder will be required to provide a professional and efficient HR administration service and a high-quality telephone and email advice service, together with transactional support service, ensuring consistency of practice and compliance with corporate people, management policies, processes and standards.