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ROLE OVERVIEW Role: Property Manager Reporting to: Deputy Head of Region COMPANY OVERVIEW At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in customer service and a relentless focus on the needs of our clients, our approach to block management prioritises getting the basics right whilst providing a great level of service. ROLE RESPONSIBILITIES The Property Manager is responsible for the day to day management and client relationship of a portfolio of developments defined within a geographical location. All management aspects of the development are the responsibility of the Property Manager. The portfolio is likely to comprise of a mix of property types (in terms of age, size and location of property) and you are likely to be working with a variety of different clients (freeholders, RMCs, RTMs). The role of the Property Manager is varied, the list of expected (but not limited) responsibilities are listed below and additional tasks may be added at any time. Managing and exercising full control of service charge expenditure, overseeing the financial health of the development, and taking the appropriate action if needed and ensuring that expenditure remains within budget. Preparing service charge budgets for current developments and assist in the preparation of budgets for new business. Working with the Facilities Management Team to secure best value for money in contracted services by means of competitive quotations etc. To negotiate contract terms and prices and to monitor and address issues relating to contractor performance. Advising and guiding property management colleagues in respect of issues that may arise in connection with the recovery of service charge and ground rent arrears. Managing service provision to Landlords, Management Companies and Leaseholders. Exercising judgment on a daily basis in respect of maintenance requirements, always ensuring the availability of funds before works are committed. Acting as primary point of contact for clients and leaseholders in respect of all services to developments in management. Ensuring insurance cover is in place on all developments working closely with the Insurance Team Organising and attend meetings to represent the business where necessary, including chairing Annual General Meetings, presenting budgets and annual expenditure together with handling any matters raised by Leaseholders. Follow up on compliance and H&S report or servicing received, ensuring communication with client and instructions being obtained for relevant remediation. Visiting all sites on a regular basis and no less than quarterly, ensuring that a proactive management and maintenance service is delivered. Effectively resolving management problems or disputes in accordance with legal obligations and with specific reference to the appropriate lease. Liaising with the Facilities Management Team concerning the need for cyclical and planned maintenance always ensuring that funds are available before works are committed. Interpreting, managing, and enforcing Management agreements/leases with Landlords, Management Companies and Leaseholders to ensure that all parties understand and comply with their obligations. Preparing and issuing section 20 consultation documents and ensure that statutory requirements in respect of consultation on major works etc. are complied with. Seeking and ensuring that all management services are contracted and operational at the point of handover/commencement of Management Agreements. Attending legal proceedings (including court and FT action) in respect of debt recovery/breach of lease actions. To advise clients when required on the need for a CAPEX or PPM schedules Running company meetings, such as AGM's or EGM's To advise clients in terms of legal and good practice requirements, and when they need to seek further professional advice Working with and helping to and develop and disseminate good practice to the wider property management team. Ensuring that the Group's Health and Safety Policy is adhered to in respect of the Company's responsibilities to management companies, leaseholders, and site staff. Annually reviewing client management agreements and ensure a current agreement is in place for all developments. Liaising with relevant Departments regarding assignments and sales. Attending relevant seminars, courses and workshops as requested. Contributing to the identification and development of new business opportunities, participating in promotional meetings and negotiations. Undertaking any other reasonable duties commensurate to the role.
PLEASE READ CAREFULLY - BASED IN NORWICH, NORFOLK - START IMMEDIATELY Your new company: My clients are now recruiting a Contract Manager to join the Facilities Management team on a PFI venture, to be responsible for the delivery of the contract, working with the Senior Contracts Manager to effectively manage relationships with the client and other key stakeholders in line with performance and contractual measures.You will ensure the full delivery of all contractual services to enable the client to conduct its business through an integrated FM solution.You will be responsible for managing a team of mobile/static workforce with an element of administration, and subcontractor management. Introduction to the projects/department: Norwich School BSF PFI consists of one secondary and five primary schools, locations surround the Norwich ring road with easy access. My client is committed to creating a workplace where everyone is empowered to achieve their career goals. People are at the heart of their business, using their skills and creativity to provide solutions and services for their clients and customers. They are only able to deliver the business goals because of the commitment and talent of their people working together for a common purpose.The wellbeing strategy has been designed based on employee feedback that mental, physical, and financial wellbeing are important to them. Key Tasks and Accountabilities: This will include dealing with the day-to-day service delivery, client, and key stakeholder's management in line with contract and/or contract portfolio KPI's and local performance indicators. You will plan, prioritise, and delegate workloads to achieve contract objectives, as well as support the production, maintain the contract sectional plan and key work objectives. It will be up to you to ensure all costs are monitored, and the contract operates within an agreed budget. You will be the first point of contact for the client and the on-site team, responsible for day-to-day operational performance of the contracts including statutory compliance, ensuring processes and procedures comply with SLAs and KPIs. As overall Quality Manager for the contract, the adherence to Kier's quality management system, IMS, needs to be a large focus of this role. As well as managing financial performance of the contracts, ensuring compliance with the budgets, P&Ls and lifecycle plans, as well as undertaking audits. Plan and prioritise workload to achieve service delivery in line with contract KPI/SLA's Maintain the appointment as the Quality Manager for the Contract Attend monthly financial contract review meetings. Responsible for financial performance of contract/s and maximise margin. To be responsible for the invoicing and payment process Development of strategies to fully maximise the benefits available from the utilisation of directly employed and subcontractors. Attendance at monthly meetings with both senior management and client Ensure all monthly reports and forms are completed and forwarded to appropriate departments and clients. Responsible for developing client relationships to ensure retention of contract and future opportunities. Overall responsibility for portfolio of contracts in relation to performance both financially and in line with contract requirements Manage a team of mobile/static workforce with an element of administration and subcontractor management. Ensure clear communication with workforce, customers, line management, office support staff, subcontractors, and third-party suppliers. Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and recorded. Responsibility to supply additional/remedial work as required in an efficient, profitable, and safe manner. Maintain and improve effective working relationships with colleagues, clients, customers, and work as part of a team. Overall responsibility for ensuring the auditing of records of all work carried out on plant and equipment within the site manuals both hard copies and electronic. To be part of a management out of hours rota liaising with clients, workforce, and subcontractors Identify compliance issues that require follow-up or investigation to ensure the rectification of such issues is completed to a satisfactory standard in the quickest time possible by collaborative working with the Operational Managers and Client. Champion the wellbeing of your teams and ensure that an inclusive workplace where diversity of thought, backgrounds and experience is actively encouraged and achieved. Any other duties as required. What you'll need to succeed: Relevant industry qualifications or equivalent UK standard Managing ISOH Certificate CSCS Card & Asbestos Awareness Fire Safety related qualifications, preferably IFSM approved or equivalent. Knowledge of Working at Height/IPAF/PASMA Knowledge of statutory requirements and current legislation Have in-depth knowledge and experience of building services, statutory regulations, and compliance. Good understanding of Health & Safety and Quality. Experience in the PFI Facilities Management sector. Experience of Benchmarking/Market Testing Strong management & conflict resolution skills Working knowledge of Payment Mechanisms Minor Works & Project Delivery Profit & Loss Responsibility Monthly Reporting & Presentations Hard & Soft Services What you'll get in return: Support from a well-established company. Be available to start immediately. Pay daily between £280 - £320 per hour. Work in a collaborative team. Pension And much more What you need to do now: Call Kim now on or email your updated CV now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk