Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
Posted by Macildowie Recruitment and Retention • £23K/yr to £29K/yr
About the Role
This role offers the opportunity to work in a fast-paced environment, providing essential administrative support to ensure the smooth running of operations.
A leading organisation is seeking an experienced Office Administrator to support their dynamic team.
Our people, staff and volunteers, are our biggest resource and we are committed to value, invest in and nurture our people.
About the company
The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world to inspire them with Bletchley Park's crucial role in World War Two.
Bletchley Park is a successful, vibrant heritage attraction, open daily to visitors, revealing the secrets and fascinating stories of the undercover British World War Two codebreaking operations.
Posted by Macildowie Recruitment and Retention • £21K/yr to £27K/yr
Administrator Role
About the Role:.
A prestigious premium automotive brand is seeking a highly organised and dedicated Administrator to join their team.
This is a fantastic opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
At LifeSearch, our Compliance Advisory Officer will play a crucial role in making sure we meet our regulatory requirements and deliver the best possible outcomes for our customers.
If you're a detail-oriented problem solver with a knack for simplifying complex regulations and communicating them clearly, this is the role for you!
What you'll be doing
You'll be the go to person for providing regulatory advice across LifeSearch, guiding our teams and helping ensure we're always compliant with FCA guidelines.
The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
Delivering excellent customer service they will on occasion support the Major Incident Management process.
We are looking for a skilled and proactive Technical Support Officer to join our Service Desk team.
You will provide outstanding technical support for our software products, playing a vital role in ensuring smooth operations and delivering top-tier customer service.
Posted by Wallace Hind Selection • £130K/yr to £150K/yr
BASIC SALARY: £130,000 - £150,000
As a global SaaS business, we have continued to grow from strength to strength, our UK operation requires a new lead to traverse the delicate process of merging family values and traditional methods/products with a hyper modern technological client centric approach.
The opportunity to grow in the company is really backed with an ambitious PE-owner with a global growth agenda.